Brenden Arellano
Arlington
Summary
Dynamic hospitality professional with a proven track record in designing and implementing comprehensive training programs for baristas. Recognized for elevating team performance and enhancing customer service quality through innovative training methodologies. Committed to cultivating a collaborative team environment while adapting to evolving operational demands. Possesses deep expertise in coffee preparation, customer relations, and staff development, driving excellence in every aspect of service delivery.
Overview
7
7
years of professional experience
Work History
Barista Trainer/Barista Shift Supervisor
Starbucks
Arlington, TX
02.2022 - Current
- Coached baristas new and old on how to make drinks to standard ensuring customer satisfaction.
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Managed inventory levels, optimizing stock replenishment to minimize waste.
Server
On the Border Mexican Grill and Cantina
Arlington, TX
06.2021 - 08.2022
- Served lunch and dinner to 50-100 guests per shift.
- Memorized over 40 menu items.
- Successfully resolved conflict resulting in guest satisfaction.
- Greeted new and returning guests and developed relationships with regulars.
Retail Associate
Kohl's
Arlington, TX
10.2020 - 06.2021
- 1. Balanced cash drawers, prepared store deposits, completed necessary paperwork for closing
- 2. Job focused on strong customer service foundation
- 3. Handled customer complaints with sensitivity
Assistant Manager
Rolling ice
Arlington, TX
12.2019 - 10.2020
- Resolved customer issues by listening and finding creative solutions to rectify the situation
- Built and maintained relationships with regular customers by learning and remembering preferences
- Interviewed, trained and supervised new incoming employees
- Maintained a clean and safe work area for both customers and coworkers.
Food/beverage runner
Studio Movie Grill
Arlington, TX
11.2018 - 02.2020
- Succeeded and thrived in fast paced, high stress work environment
- Trained and supervised new incoming employees
- Ensure food orders are correct before serving to guests
Education
High school diploma -
Arlington High School
06.2021
No Degree - Cosmetology
Paul Mitchell The School
08.2026
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Team leadership
- Change management
- Problem-solving aptitude
- Time management
- Customer service
- Verbal and written communication
- Staff training and development
Timeline
Barista Trainer/Barista Shift Supervisor
Starbucks
02.2022 - Current
Server
On the Border Mexican Grill and Cantina
06.2021 - 08.2022
Retail Associate
Kohl's
10.2020 - 06.2021
Assistant Manager
Rolling ice
12.2019 - 10.2020
Food/beverage runner
Studio Movie Grill
11.2018 - 02.2020
High school diploma -
Arlington High School
No Degree - Cosmetology
Paul Mitchell The School