Donovan De La Oliva
Centennial,CO
Summary
Dedicated leader with a proven ability to enhance team performance through effective communication skills and strategic delegating. Recognized for consistency in demonstrating a strong work ethic, commitment to excellence, and reliability. Proficient in staff coaching and maintaining high customer service standards. Quick and adaptive learner with a creative mind and hunger for growth. Contributed to a high performing business with determination and perseverance.
Overview
7
7
years of professional experience
Work History
Shift Supervisor & Barista Trainer
Starbucks Coffee Company
09.2020 - 11.2025
- Demonstrated effective communication and collaboration skills in order to lead and support team members during peak times.
- Maintained company standards and guaranteed store readiness by managing daily operations, inventory levels and sales.
- Coached team members by providing constructive feedback for improvement, holding them accountable when necessary.
- Followed proper cash-handling procedures when preparing deposits, distributing tips, reconciling cash drawers and counting the safe.
- Boosted customer satisfaction scores by providing high-quality service and offering a clean, efficient, and welcoming environment.
Server
Movie Tavern
10.2018 - 03.2020
- Offered alcoholic beverage and food recommendations to boost overall customer satisfaction scores and sales.
- Communicated with team members to ensure efficient operations while prioritizing food handling and safety procedures.
- Handled cash transactions properly by following company policies and contributing to balanced daily financial reports.
- Delivered exceptional customer experience ratings in a fast-paced dining environment, maintaining composure under pressure.
- Demonstrated strong multitasking skills without compromising service quality or team performance.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2025
Skills
- Leadership Experience
- Staff Coaching and Mentorship
- Team Collaboration
- Complex Problem Solving
- Conflict Resolution
- Dedication and Commitment
- Positive Attitude
- Punctual Attendance Record
- Driven to Succeed
- Standout Work Ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor & Barista Trainer
Starbucks Coffee Company
09.2020 - 11.2025
Server
Movie Tavern
10.2018 - 03.2020
Bachelor of Arts - Psychology
Arizona State University