Thandie Sanders

• Coordinate daily operations and workflow activities for a team of 15+ employees in a high-volume environment.
• Monitor operational standards and conduct routine inspections to ensure compliance, safety, and quality expectations.
• Maintain accurate financial records and oversee daily transactions exceeding $8,000.
• Develop and implement onboarding and training programs that improve operational efficiency.
• Resolve customer concerns and build positive relationships through responsive service and communication.
• Support reporting, documentation, and administrative functions while managing multiple priorities simultaneously.

• Coordinated and managed 50+ weekly appointments while maintaining accurate records and documentation.
• Supported office operations through administrative reporting, data tracking, and document management.
• Served as a liaison between patients, providers, and insurance representatives to ensure timely communication and issue resolution.
• Maintained confidential records and ensured compliance with organizational policies and procedures.
• Assisted with billing-related documentation and administrative processes supporting office financial operations.

• Supervised daily operations for a team of 25+ employees while ensuring efficient workflow and service delivery.
• Coordinated onboarding, scheduling, and training activities for new team members.
• Maintained inventory controls and monitored operational expenses to support cost-management objectives.
• Collaborated with management to improve processes, increase efficiency, and enhance customer satisfaction.
• Managed customer concerns and fostered positive client relationships through professional communication.