Aleia Brown
Buffalo,NY
Summary
I believe I am a detail-oriented professional with a proven track record of excelling in customer service and problem resolution. I’m known for strong communication skills and the ability to adapt quickly to new changes. I have no problem with teamwork and collaboration, providing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Operations/ Call Center
IQOR
Buffalo, NY
03.2025 - Current
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Great communication with customers and colleagues.
- Working in fast paced environments when taking calls and solving problems
Front Desk
Defy Gravity
Charlotte, NC
10.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier
Firehouse Subs
Charlotte, NC
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Cox Mill High School
Concord Nc 05.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Problem resolution
Timeline
Operations/ Call Center
IQOR
03.2025 - Current
Front Desk
Defy Gravity
10.2023 - 04.2024
Cashier
Firehouse Subs
05.2023 - 08.2023
Cox Mill High School