Ann Jeffs
Summary
People-focused service professional with extensive experience supporting individuals across remote call center, health, beauty, design, and service-based environments. Known for empathy, active listening, calm de-escalation, and precision-based work requiring a high level of accuracy and discretion. Consistently trusted with confidential information while delivering positive outcomes for customers, clients, and members.
Overview
1
1
Certification
Work History
Sales Center / Call Center
PlusOne Company
- Achieved top sales by managing high-volume inbound calls remotely.
- Guided customers to purchase decisions by clearly explaining product benefits.
- Increased order value through frequent upselling of featured items.
- Processed secure payments while ensuring compliance and quality standards.
- Trained new agents on sales procedures and call handling best practices.
- Excellent communication skills, both verbal and written.
Data Specialist
Nayco Data Services
- Completed confidential, high-volume data entry from assigned data sets with strict deadlines
- Worked quickly and efficiently while maintaining accuracy standards—balancing speed with precision
- Consistently met productivity goals where timely completion directly impacted revenue and operations
- REMOTE
Customer Service / Cashier
R.C. Willey
- Processed customer payments, balanced tills, and maintained accuracy in a fast-paced retail environment
- Resolved customer questions and concerns with professionalism and calm communication
- Supported front-end operations during peak hours while maintaining positive customer experiences
Business Owner / Instructor
Always Beautiful Studio
- Enhanced client satisfaction through comprehensive cosmetology services for all ages.
- Executed certified hair extensions, ensuring personalized consultations and maintenance advice.
- Offered advanced esthetic treatments, including corrective skincare and chemical peels.
- Provided eyelash extensions and permanent makeup, alongside therapeutic hot stone massages.
- Developed customized skincare plans by assessing individual client needs and preferences.
- Educated clients on skincare and sold professional products and service packages.
Business Owner / Designer
Expressionz in Vinyl
- Enhanced brand visibility by designing custom vinyl graphics for various applications.
- Developed effective branding concepts in collaboration with business owners for storefronts.
- Created unified storefront designs, including signage systems, for multiple franchise locations.
- Delivered high-quality vinyl signage installations for clients, including health food chains.
Skills
- Remote Call Center & High-Volume Inbound Support
- Headset Use, Laptop-Based Work & Multi-Monitor Navigation
- Accurate 10-key data entry
- Efficient payment security
- Efficient typing skills: approximately 40 WPM
- Consultative Sales, Upselling & Customer Education (AAA-aligned)
- De-escalation, Objection Handling & Problem Resolution
- Proficient in CRM software
- Experienced in Outlook, Word, and Excel
- Accuracy, Compliance & Confidential Information Handling
- Friendly, positive attitude
Certification
- Licensed Cosmetologist
- Licensed Barber
- Licensed Master Esthetician
- Permanent Makeup Certification
- Hair Extension Certification
- Licensed Instructor (Cosmetology, Barbering, Master Esthetics)
- Real Estate License — Active
- Emergency Medical Technician (EMT)
Timeline
Data Specialist
Nayco Data Services
Business Owner / Instructor
Always Beautiful Studio
Business Owner / Designer
Expressionz in Vinyl
Sales Center / Call Center
PlusOne Company
Customer Service / Cashier
R.C. Willey