Aleia Lewis
Pickerington,OH
Summary
Experienced insurance claims adjuster with a strong background in managing claims at leading insurance companies. Proven expertise in conducting thorough investigations, reviewing policies, determining liability, and negotiating settlements. Adept at identifying potential fraud indicators and providing exceptional customer service, with a commitment to delivering high-quality results, and fostering a positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order Management Coordinator
BP
Chicago, Illinois
05.2023 - Current
- Maintained accurate documentation of case notes in Salesforce with timely updates.
- Coordinated allocation management for customers to enhance order fulfillment efficiency.
- Provided assistance to drivers, customers, and account managers regarding loading inquiries
- Alerted stakeholders of terminal outages and distributed coverage updates via TABS notifications.
- Reallocated customer supplies to terminals based on real-time availability.
Commercial Claims Adjuster
Travelers
Naperville, Illinois
02.2019 - 09.2023
- Gathered relevant information from all parties involved in investigations, including statements and photos.
- Identified policy issues through thorough reviews, collaborating with account-dedicated contacts for resolution.
- Assessed legal liability and financial responsibility for claims to facilitate damage settlements.
- Negotiated settlements by evaluating medical bills and treatment histories.
Auto Claims Adjuster
Hanover Insurance Group Inc.
Itasca, Illinois
12.2017 - 02.2019
- Evaluated policy coverage to determine claim eligibility and payouts
- Investigated claims by gathering statements and evidence from involved parties.
- Negotiated settlements with claimants when appropriate.
- Collaborated with repair shops to assess vehicle damage and repair costs
- Reviewed previous claims for possible fraud or misrepresentation of facts.
Auto Claims Adjuster
Liberty Mutual Insurance Company
Warrenville, Illinois
01.2016 - 12.2017
- Evaluated policy coverage to determine claim eligibility and payouts.
- Investigated claims by gathering statements and evidence from involved parties.
- Facilitated negotiations on liability decisions while assessing damages based on accepted percentages.
- Successfully settled total loss claims within defined timelines.
Member Service Specialist
Catamaran
Lisle, Illinois
10.2014 - 01.2016
- Protected personal health information while documenting customer accounts accurately.
- Placed medication orders for home delivery in a timely manner.
- Assisted pharmacies with claim adjudications and submitted test claims to verify member copays.
- Guided less tenured employees on company processes to enhance customer service levels.
Education
High School Diploma -
Plainfield North High School
Plainfield, IL05-2012
Skills
- Customer relationship management
- Problem solving
- Team Leadership
- Time management
- Team collaboration
- Inventory Management
Certification
- Florida All-Lines Adjuster License
Timeline
Order Management Coordinator
BP
05.2023 - Current
Commercial Claims Adjuster
Travelers
02.2019 - 09.2023
Auto Claims Adjuster
Hanover Insurance Group Inc.
12.2017 - 02.2019
Auto Claims Adjuster
Liberty Mutual Insurance Company
01.2016 - 12.2017
Member Service Specialist
Catamaran
10.2014 - 01.2016
High School Diploma -
Plainfield North High School
Similar Profiles
Andrew AmowAndrew Amow
Construction Engineer /Site Leader at BPConstruction Engineer /Site Leader at BP
Alfie AllenAlfie Allen
Cashier/Post Office Clerk at BPCashier/Post Office Clerk at BP
JORGE MAGANA-GARCIA JR.JORGE MAGANA-GARCIA JR.
Lead Facility Technician at BPLead Facility Technician at BP
Umesh BarapatreUmesh Barapatre
Head of Collaboration Platforms & Intelligent Workplace at bpHead of Collaboration Platforms & Intelligent Workplace at bp
Christopher LeDouxChristopher LeDoux
Utility Technician at Kohls EFC6Utility Technician at Kohls EFC6