ALEIA MURPHY
Damascus,AR
Summary
I am a motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Also, I am a dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
6
6
years of professional experience
Work History
Telesales Representative
Comcast/NBC Universal
08.2022 - Current
- Provided excellent customer service by responding promptly to inquiries and resolving issues in a timely manner
- Maintained accurate records of all conversations conducted with customers throughout the sales process
- Documented all customer interactions in the CRM system in order to streamline future follow-up efforts
- Generated leads through cold-calling, networking, and other outreach activities
- Provided feedback on product development initiatives based on customer insights gathered during calls
- Researched competitors' offerings in order to differentiate company's products and services from those of rivals
- Utilized CRM software to efficiently manage customer data and track sales performance.
Customer Service Representative Chat
CLEAResult
07.2023 - 02.2024
- Moderating chats for segments job would be in
- Deleting messages that are against company rules
- Helping direct customers and agents navigate.
Sales Associate
Bath & Body Works
01.2022 - 01.2023
- Stocking, greeting customers, checking customers out when finished shopping
Customer Service Lead
Alorica
10.2020 - 12.2021
- Conducted regular team meetings to discuss current performance, identify areas for improvement and develop strategies for success
- Managed escalated situations with difficult customers while preserving positive relationships
- Provided ongoing training to new staff on customer service policies and procedures
- Facilitated weekly team huddles focused on problem solving, collaboration, goal setting and recognition activities
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Retention Customer Service Representative
Dish Network
04.2018 - 10.2020
- Created personalized experiences for customers by providing tailored recommendations based on individual preferences
- Maintained detailed records of customer interactions, transactions, comments, and complaints
- Provided excellent customer service by responding to inquiries and resolving customer complaints in a timely manner.
Education
Associate in Medical Administrative Assisting -
Ultimate Medical University
Clearwater, FL03.2022
Henryetta High School
Henryetta, OK05.2013
Skills
- Retail Sales Customer Service
- Customer Service Excellence
- Microsoft Word
- Incoming Call Management
- Microsoft Office
- Inside sales
- Computer skills
- Sales
- Customer service
- CRM software
- Remote access software
- Typing
- Software troubleshooting
- Databases
- Telecommunication
- Call center
- Medical terminology
- Communication skills
- ChatGPT
- Live chat
- Upselling
- EMR systems
- Insurance sales
- Microsoft Outlook
- Intake
- Customer relationship management
- Google Docs
- Salesforce
- Microsoft Windows
Timeline
Customer Service Representative Chat
CLEAResult
07.2023 - 02.2024
Telesales Representative
Comcast/NBC Universal
08.2022 - Current
Sales Associate
Bath & Body Works
01.2022 - 01.2023
Customer Service Lead
Alorica
10.2020 - 12.2021
Retention Customer Service Representative
Dish Network
04.2018 - 10.2020
Associate in Medical Administrative Assisting -
Ultimate Medical University
Henryetta High School