ALEIANDRO COSBY
Spring,TX
Summary
Experienced leader with extensive success in the finance and customer service industry. Demonstrated ability to successfully manage a portfolio of relationships and build rapport with customers, internal clients, and employees. Results driven with a proven record of exceeding assigned sales and service goals.
Overview
18
18
years of professional experience
Work History
Domestic Transitions Manager
JPMorgan
Houston
09.2017 - Current
- Leads a team that’s responsible for handling relationships domestic and international Processing over 100k transactions monthly resulting in 15% increase month over month
- Problem solve escalated issues outstanding issues to achieve over 95% customer satisfaction ratings
- Managed a variety significant projects from inception through implementation
- Leadership liaison for all groups in employee appreciation resulting in and increase in employee morale.
Client Associate
JPMorgan / Private Bank
Houston
04.2016 - 09.2017
- Managed service and maintenance of high net worth client relationships in the Private Bank
- Processed account opening, online/mobile maintenance, along with processing internal/external cash and line of credit transfers
- Established and cultivated internal partnerships across multiple lines of business
- This increased customer satisfaction by 25% from the previous year
- Participated in market meetings with a focus on escalations for internal partners and managers.
Assistant Branch Manager
Chase Bank
Houston
01.2007 - 04.2016
- Trained bankers and tellers from multiple branches in profit and loss statements leading to the lowest impact loss score in district
- Maintained high customer satisfaction score which resulted in a 5% increase yearly incentive paid out to team
- Showcased teamwork and value by transferring to multiple branches while growing in total revenue with each transfer.
Education
Business Management -
Alcorn State University
01.1993
Skills
- Business Development
- Strategic Planning
- Problem Resolution
- Business Analysis and Reporting
- Interpersonal Relations
- Employee Coaching and Mentoring
- Operations Management
- Staff Development
- Customer Relationship Management (CRM)
Training
- Teller transactions
- Banker platform
- Assistant manager
- Collections and accounts receivable
- Private banking
- Proficient in Microsoft software
- IDCS software
References
References available upon request.
Timeline
Domestic Transitions Manager
JPMorgan
09.2017 - Current
Client Associate
JPMorgan / Private Bank
04.2016 - 09.2017
Assistant Branch Manager
Chase Bank
01.2007 - 04.2016
Business Management -
Alcorn State University
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