Christy Pitard
Minden
Summary
A licensed practical nurse with 20 years of experience in multiple healthcare related fields. Forward-thinking professional with several years of experience enhancing sales and client-relationship management. Talented at strategically pursuing new business opportunities and capitalizing on emerging market trends. Exceptional business acumen and history achieving remarkable channel growth with results-oriented approaches.Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Transitions Coordinator Account Executive
Amedisys Home Health
Shreveport
09.2024 - Current
- Identified opportunities for improvement in clinical operations related to transitions of care.
- Evaluated effectiveness of current program interventions by collecting data on outcomes and trends over time.
- Collaborated with healthcare teams to coordinate the transfer of patient information during transitions of care.
- Provided education to patients on post-discharge resources such as home health, hospice or long term care options.
- Participated in case conferences to discuss complex cases involving multiple providers and settings.
- Provided guidance and support to family members and caregivers after discharge from acute or subacute facilities.
- Assisted in implementing strategies designed to reduce readmission rates.
- Facilitated communication among physicians, nurses, social workers and other members of the healthcare team regarding patient status changes during transitions of care.
- Conducted follow up phone calls with discharged patients within specified timeframe.
- Identified potential barriers that may impede successful transition from one level of care setting to another.
- Maintained data collection systems related to quality improvement initiatives.
- Educated patients, families and caregivers on care transitions processes and procedures.
- Attended meetings with hospital staff and community providers to update on new protocols or policies related to care transitions.
- Conducted patient assessments to determine eligibility for care transitions services.
- Monitored progress of high risk patients through the transition process ensuring timely completion of all steps.
- Identified key sources of information that could be helpful to patients, families, and other individuals.
- Assisted patients using personal skills and policy expertise to manage smooth transitions.
- Interacted with individuals by asking appropriate open-ended questions to better understand needs and requirements.
- Reached out to contacts to find the services that would be helpful to patients.
- Presented preferred provider contracts to increase continuity of care, optimal patient outcomes and increase census growth
- Increased overall census by 62% meeting and exceeding goals
Marketing Representative
National Home Care
Minden
01.2023 - 09.2024
- Maintaining relationships with referral sources and building new relationships with potential referral sources.
- Helping our sister offices with referral sources and mentoring other marketing representatives.
- Assist in the development and/ or modification of marketing/ sales call plans weekly, monthly and quarterly.
- Coordinate in services and market nursing and therapy programs.
- Utilizing Trella data to develop marketing plans and effective sales calls.
- Working directly with clinical manager to develop new programs/ strategies to meet the needs of community and referral sources.
- Motivating staff, cultivating positive work culture, and encouragement of clinical/ nonclinical staff in marketing involvement.
- Monitored competitor activities in the marketplace to stay ahead of industry trends.
- Provided support in creating presentations for sales teams and clients.
- Conducted market research to identify trends and customer needs.
- Developed and implemented marketing plans to increase brand recognition.
- Tracked performance metrics of marketing initiatives using analytics tools. Such as Trella
- Adapted marketing strategies to changing market conditions and customer preferences, maintaining competitive edge.
- Developed and monitored targeted market plans to achieve marketing objectives.
- Developed and implemented comprehensive marketing plans to increase brand visibility and market share.
- Monitored and reported on competitor activities, providing insights for strategic planning.
- Collaborated with sales teams to create tailored presentations for potential clients, enhancing conversion rates.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
Clinical Navigator
Post Acute Medical
Shreveport
09.2022 - 01.2023
- Cultivate referral relationships, managing assigned territory, and completing patient assessments.
- Makes sales contacts as well as analysis of referral and admission data from assigned territory.
- Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion.
- Providing feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction.
- Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.
- Assisted in the development of educational materials to inform patients about their health conditions.
- Provided guidance and support to ensure that patients received appropriate services in a timely manner.
- Facilitated communication between providers, patients, families, and other stakeholders.
- Advocated on behalf of patients regarding insurance coverage or other matters related to their care plan.
- Identified barriers to care access such as financial or transportation issues.
- Collaborated with healthcare professionals, community organizations, and other resources to coordinate care.
- Coordinated referrals to specialty providers when necessary for additional services or treatments.
- Attended meetings with hospital staff members to discuss strategies for improving patient outcomes.
- Conducted assessments to identify patients' needs and developed individualized care plans.
- Analyzed data from various sources including surveys, focus groups, interviews in order to identify trends or areas needing improvement.
- Assessed complex cases involving multiple diagnoses or co-morbidities.
- Reviewed medical charts for accuracy prior to submitting them for billing purposes.
- Served as a liaison between healthcare providers, payers, government agencies, and other entities involved in the delivery of healthcare services.
- Notified physicians whenever patient assessments revealed issues or problems.
- Communicated with patients and families about treatment plans and at-home care.
- Maintained professional relationships with healthcare providers.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Documented patient counters in hospital system and initiated follow-up actions.
Community Liaison
Louisiana Behavioral Health
Shreveport
07.2021 - 09.2022
- Maintaining relationships with referral sources and building new relationships with potential referral sources.
- Maintaining census according to budget.
- Communicating with partner agencies and other local government agencies in building and maintaining strategic relations.
- Prescreen patients for inpatient and outpatient programs.
- Assess referrals to determine if they meet admission criteria and identify level of care.
- Assist in the development and/ or modification of marketing plans.
- Coordinate in services and market educational programs.
- Monitor referrals and admissions to plan an appropriate strategy to maximize referral potential.
- Actively promoted positive messaging about the organization's mission throughout the region.
- Provided presentations on relevant topics to various groups within the community.
- Responded to inquiries from patients regarding service availability or program information.
- Attended conferences, seminars, and other professional development opportunities as needed.
- Developed and implemented plans for outreach initiatives to engage community members.
- Participated in strategic planning sessions to develop new strategies for engaging patients
- Developed partnerships with organizations that serve similar communities in order to share resources.
- Identified new resources within community and met with professionals to discuss ways to blend such capabilities with current programs.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Answered calls and interacted with community members to provide information on advocacy services.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Head of 3 new programs within the organization geripsych inpatient, dual diagnosis inpatient and IOP
Clinical Liaison
Garden Court/ Heritage Manor Bossier
Bossier City
03.2020 - 07.2021
- Maintaining relationships with referral sources and building new relationships with potential referral sources.
- Community involvement with CHEN and CMSA as well as health fairs.
- Maintaining census according to budget.
- Getting all admission paperwork completed by families.
- Completing PASRR and locets.
- Reviewing all referrals and determining acceptance.
- Reviewing all medication cost.
- Cost/ risk analysis of all referrals.
- Following up on patients in the hospital.
- Running all insurance verifications.
- Room readiness and ensuring we have all equipment to care for the patient.
- Ensure floor nurses get my report for incoming admits.
- Reviewed referrals for appropriateness of services requested and availability of resources.
- Actively participated in performance improvement initiatives designed to enhance patient safety standards.
- Conducted patient assessments to identify appropriate care needs.
- Attended community events as a representative of the organization.
- Developed and implemented clinical education programs for medical staff.
- Reviewed physician orders for accuracy prior to implementation into the EHR system.
- Developed strategies for improving quality metrics associated with clinical outcomes.
- Analyzed case mix data to ensure optimal resource utilization throughout the continuum of care.
- Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
- Identified opportunities for process improvements that would result in cost savings while maintaining high levels of quality care delivery.
- Collaborated with physicians, nurses, and other health professionals in providing quality patient care.
- Conducted follow up phone calls to discharged patients and solicited feedback about overall SNF experience.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Stayed current on community-based resources and services useful to patients.
Admissions Marketing Coordinator
Heritage Manor South/ Town and Country
Shreveport
12.2019 - 07.2021
- Maintaining relationships with referral sources and building new relationships with potential referral sources.
- Maintaining census according to budget.
- Getting all admission paperwork completed by families.
- Completing PASRR and locets.
- Completing continued stay request.
- Reviewing all referrals and determining acceptance.
- Reviewing all medication cost.
- Cost/ risk analysis of all referrals.
- Following up on patients in the hospital.
- Running all insurance verifications.
- Getting all insurance verifications.
- Developed and implemented marketing strategies to increase customer base and revenue.
- Evaluated success of campaigns by tracking relevant KPIs and metrics.
- Collaborated closely with internal teams including sales, operations, finance.to ensure alignment of overall objectives across departments.
- Developed and implemented marketing plans and strategies to boost company visibility.
- Developed and implemented comprehensive marketing plans to increase brand awareness.
- Identified potential partners for joint ventures or promotional initiatives.
- Monitored competitors' activities to stay ahead of industry trends.
- Monitored market trends to identify opportunities for product development or improvement.
- Conducted research on competitors' activities and products to inform strategic decisions.
Medicare Nurse Case Manager
Heritage Manor West
Shreveport
07.2016 - 07.2019
- Manager over the department
- Ensuring all MDS (Medicare and Medicaid) are complete.
- Assisting and completing High Risk.
- Assisting with Myers and Stauffer.
- Assisting with state is in building and answering all questions.
- Advising DON of any errors of the nursing Department regarding documentation, medications and any other errors.
- Updating risk assessments.
- Updating the 672, 802.
- Utilization review on all chart
- All billing related to PPS, MCR B, Managed and MCD managed, PPS and MCD schedules, ensuring the building is receiving highest reimbursement.
- Consolidated Billing.
- Assessment of all new residents.
- Cost vs. Risk for admits.
- Reviewing all QM reports ensuring accurate.
- Reviewing MDS for accuracy.
- Auditing reports - CMS, AHT.
- Analyzed data from various sources including claims information, laboratory results and medication histories to identify potential risks or gaps in care.
- Advised physicians regarding alternative levels of care when indicated such as skilled nursing facilities or hospice settings.
- Coordinated with other healthcare professionals to provide comprehensive medical care to patients.
- Collaborated with payers to obtain authorization for requested services when applicable.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Facilitated referrals between primary care providers and specialists when needed.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
- Monitored patient progress and modified treatment plans as needed.
- Conducted home visits as necessary to assess patient's condition in the home environment.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Provided education to patients and their families on disease management, medications and other treatments.
- Reviewed physician orders for accuracy and completeness prior to implementation of service plan.
- Evaluated referrals from physicians, hospitals, clinics and other sources for appropriateness of services requested.
- Created discharge plans that ensure continuity of care after hospitalization or clinic visits.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Actively participated in performance improvement initiatives within the organization.
- Attended continuing education courses related to case management topics such as chronic illness management, utilization review techniques and ethical considerations.
- Evaluated nursing notes to confirm completeness and accuracy of descriptions outlining nursing care provided and corresponding patient responses.
- Charted weekly progress notes and quarterly summaries.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated discharge planning to ensure continuity of care post-discharge ie Home Health Agencies
IOP Program Director
Nurse Allegiance Health Management- Ruston IOP
Ruston
01.2006 - 12.2014
- Manager over all operation of the program, ensuring program runs according to state and Medicare, JACHO standards of operations.
- Working with psychiatric and dual diagnosis patients
- All new admission assessments, marketing, market analysis, budgeting according to staffing matrix
- Insurance verification and appeals.
- Assisting MD with all patient needs, referring to inpatient facility as needed, assisting MD with patient needs.
- Mediator of all needs of facilities, nursing homes, MD's and family members.
- Assist patients with all medical needs
- MD/NP schedule
- Drug testing all employees, TB and Hep B shots
- Keeping medical records, review of charts and notifications of deficiencies, quality assurance, utilization review.
- Supported marketing efforts by providing content for promotional materials.
- Organized and facilitated team meetings, workshops, and events.
- Conducted needs assessments and developed program objectives.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Provided leadership in developing innovative approaches to meet program goals.
- Monitored performance metrics to evaluate effectiveness of programs.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Directed staff training on technical aspects of programming activities.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Developed strategic plans to ensure successful program operations.
- Created and implemented new policies and procedures for the program.
- Maintained communication with clients throughout their involvement in the program.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Collaborated with external partners to leverage resources for the program's success.
- Established relationships with key stakeholders to build trust in the organization's mission.
- Hired and developed staff members to collaboratively achieve program goals.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Managed program operations and provided strategic leadership for workers.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Initiated and set goals for programs according to strategic objectives of organization.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
Education
LPN - Nursing
Northwest Vocational School of Ruston
Ruston, LA02-2004
Skills
- Marketing
- Sales
- Business development
- Budgeting
- Customer service
- Quality assurance
- Hospital experience
- Nursing
- MDS
- Program Development
- Case Management
- Market Analysis
- Risk Analysis
- Organizational skills
- Analysis skills
- Communication skills
- Leadership
- Research
- Mentoring
- Financial auditing
- Time management
- Talent acquisition
- Interviewing
- Home & community care
- Home health
- Medical records
- Management
- ICD-10
- Care plans
- DRG
- PDGM
- Patient care
- Microsoft Excel
- Computer skills
- Working with Psychiatric and Mental population
- Interdisciplinary collaboration
- Client advocacy
- Regulatory compliance
- Referral management
- Relationship building
- Outcome measurement
- Crisis intervention
- Business planning
- Time management abilities
- Profit improvements
Certification
LPN
Accomplishments
- Home Health Sales- met and exceeded goals- growth of over 70 percent census
- Mental Health and Substance abuse- met and exceeded goals with growth over 3 new programs in a exponentially short period of time 3 months full census - staffing could not keep up
- SNF- met and exceeded goals during covid with full bed capacity and waiting list
- SNF- increased star ratings to a 5 star facility and increased profits of over 25%
- SNF- Myers and Stauffer audits no deficiencies during audit
- Successfully lead a new start up IOP program that grew in census exponentially within 6 months- 7 groups
- Management of new IOP program with no staff turnover for 8 years
- High customer satisfaction during my 20 plus years of my career with multiple patients and families that call me back thanking me for helping them during a difficult time.
- Mentored a new marketing representative that in 6 months produced over 42% more growth in numbers
- Substance abuse mental health sales I produced a 92 percent conversion rate in voluntary admissions to inpatient and outpatient programs
Timeline
Care Transitions Coordinator Account Executive
Amedisys Home Health
09.2024 - Current
Marketing Representative
National Home Care
01.2023 - 09.2024
Clinical Navigator
Post Acute Medical
09.2022 - 01.2023
Community Liaison
Louisiana Behavioral Health
07.2021 - 09.2022
Clinical Liaison
Garden Court/ Heritage Manor Bossier
03.2020 - 07.2021
Admissions Marketing Coordinator
Heritage Manor South/ Town and Country
12.2019 - 07.2021
Medicare Nurse Case Manager
Heritage Manor West
07.2016 - 07.2019
IOP Program Director
Nurse Allegiance Health Management- Ruston IOP
01.2006 - 12.2014
LPN - Nursing
Northwest Vocational School of Ruston