Aleida Carrillo
El Paso
Summary
Adept at multitasking and leadership, I significantly increased sales at Olive Garden by leveraging exceptional customer service and adaptability. Trained new employees at Whataburger, enhancing team efficiency and accuracy. Fluent in English and Spanish, my strong work ethic and effective communication skills meet diverse customer needs, ensuring high satisfaction levels.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
1870 Joe Battle Blvd
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales significantly by upselling higher-end products to customers.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Cashier
Whatabuger
13910 Horizon Blvd
06.2019 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
Education
B.A Psychology - Psychology
The University of Texas At El Paso
El Paso, TX12.2024
High School Diploma -
Horizon High School
El Paso, TX06.2020
Skills
Leadership Development
Strong Work Ethic
Exceptional customer service
Adaptability
Time Management
Capable of working under pressure
Effective Communication (English and Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Olive Garden - Darden Restaurants
09.2021 - Current
Cashier
Whatabuger
06.2019 - 09.2021
B.A Psychology - Psychology
The University of Texas At El Paso
High School Diploma -
Horizon High School