Jennifer Aguilar
Chicago,IL
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Bien Me Sabe
Chicago, IL
07.2021 - 03.2022
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
Host
Boulevard steak house
Chicago, IL
10.2020 - 03.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Store Manager
Food By Fare
Chicago, IL
07.2022 - 03.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant GM/Kitchen Manager
Velvet Taco
Chicago, IL
07.2018 - 11.2020
- Assisted GM in developing and implementing strategies to improve operational efficiency and customer satisfaction.
- Assigned tasks to departmental staff, monitored performance, and provided feedback for improvement.
- Developed policies and procedures for all departments within the organization.
- Managed human resources functions such as hiring, training, onboarding and employee relations.
- Reviewed customer complaints and took corrective actions when needed.
- Monitored inventory levels and ensured timely replenishment of stock items.
- Established strong working relationships with key stakeholders across different departments.
- Served as a liaison between management team and lower level employees.
- Provided guidance on resolving customer issues promptly and professionally.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Motivated and led team members to work together to achieve targets.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Prep Cook/line Cook
Acebounce
Chicago, IL
01.2016 - 07.2018
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Heated sauces, soups and gravies according to specified methods.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Seasoned cooked dishes properly before serving them.
- Measured ingredients accurately using measuring cups and spoons.
Education
High School Diploma -
Schurz High School
Chicago07-2018
Skills
- Supply Ordering
- Employee Training
- Retail Inventory Management
- Payroll Management
- Talent Recruitment
- Team Development
- POS Systems
- Store Merchandising
- Shift Scheduling
- Customer Service
- Cash Management
- Employee supervision and motivation
- Bank and Safe Deposits
- Staff Management
- Leadership Development
- Training and mentoring
- Order management
Certification
- Food Handler Card
- Knife Skills
Languages
English
Professional
Spanish
Full Professional
Timeline
Store Manager
Food By Fare
07.2022 - 03.2024
Server
Bien Me Sabe
07.2021 - 03.2022
Host
Boulevard steak house
10.2020 - 03.2022
Assistant GM/Kitchen Manager
Velvet Taco
07.2018 - 11.2020
Prep Cook/line Cook
Acebounce
01.2016 - 07.2018
High School Diploma -
Schurz High School
- Food Handler Card
- Knife Skills
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