Aleida Oerter
Kansas City,Missouri
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Account Services Specialist
Design Resources Inc.
10.2022 - Current
- Selling Nike licensed gear to university bookstores.
- Communicating with customers to address order inquiries, changes and cancellations.
- Identifying and resolving discrepancies and errors in customer accounts.
- Mentoring new hires, resulting in stronger staff development and increasing productivity.
- Liaising with sales, licensing, and production teams to develop solutions and accomplish shared objectives.
Office Manager
Genesis Contracting Group, LLC
08.2020 - 09.2022
- Prioritize a diverse workload including project tracking and accounts payable/receivable
- Respond to calls and emails
- Preparing bid projects; requesting bid bonds, creating invitations to bid, and following up with subcontractors
- Project closeouts including warranty, operations & maintenance manuals
- Running company social media accounts including Instagram and Facebook; obtain pictures, edit, and create captions for posts
- Manage office daily including stocking office supplies
Server
Fireworks Restaurant
11.2019 - 08.2020
- Performed daily tasks, such as setting tables, serving food and cleaning restaurant
- Expert knowledge of restaurant menu and daily specials
- Handled money and used payment system to input orders and print bills
- Trained new staff
Retail Sales Associate
HomeGoods
05.2017 - 08.2018
- Proactively assisted customers with questions, concerns, and item purchases while walking the sales floor
- Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
- Trained new employees about customer service techniques and procedures
Education
Bachelor of Arts - Spanish Language
University of Nebraska - Lincoln
Lincoln, Nebraska05-2025
High School Diploma -
Norris High School
Firth, NE05.2015
Skills
- Customer service
- Office administration
- Social media management
- Microsoft office and outlook proficiency
- Team leader
- Data entry proficiency
- Strong interpersonal skills
- Attention to detail
Timeline
Account Services Specialist
Design Resources Inc.
10.2022 - Current
Office Manager
Genesis Contracting Group, LLC
08.2020 - 09.2022
Server
Fireworks Restaurant
11.2019 - 08.2020
Retail Sales Associate
HomeGoods
05.2017 - 08.2018
Bachelor of Arts - Spanish Language
University of Nebraska - Lincoln
High School Diploma -
Norris High School
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