Aleigha Evans

• Act as the voice of the customer for a portfolio of 50 customers within the organization, advocating for customer needs and requirements to internal teams.
• Conducted regular business reviews to assess progress and strategize future growth opportunities for clients.
• Drive strategic initiatives for customers' long-term intranet program by promoting best practices, understanding customer objectives and metrics
• Drive user-level adoption of the platform throughout customer engagements to help maximize usage

• Manage complex Enterprise client relationships throughout the post-sales customer lifecycle
• Identified opportunities for upselling and cross-selling, driving revenue growth while meeting clients'' needs.
• Identify processes, infrastructure, and/or product changes and/or offerings that could be adjusted to improve customer experience.

Customer Success Specialist II [03/2014 - 09/2014]

Customer Success Specialist I [08/2013 - 03/2014]

• Serve as a single point of contact for customer concerns and as such an internal advocate for customer needs.
• Proactively Identify areas of account risk and escalate internally to engage and garner pertinent resources across disciplines to document and execute a get-well plan for prompt resolution.
• Strong data analysis skills including creating data visualizations and related reports, using Excel, PowerBI, or other tools.
• Take the lead in onboarding calls, product training, rollouts, and renewal discussions