Aleigha Francis
Callahan
Summary
Dynamic Customer Service Specialist with proven expertise at Winn Dixie, excelling in conflict resolution and staff training. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Proficient in Microsoft Office Suite, I consistently achieved performance goals while fostering positive customer relations and supporting team efficiency.
Overview
3
3
years of professional experience
Work History
ER Nurse in Training
Robinson 24 Hr Veterinary Hospital
Fernandina Beach, FL
10.2025 - 04.2026
- Provided emergency care to diverse animal patients, assessing conditions and implementing appropriate treatment protocols.
- Collaborated with veterinary team to stabilize critically ill animals during high-pressure situations.
- Administered medications and treatments as prescribed, ensuring accurate dosages and timely delivery.
- Educated pet owners on post-treatment care, enhancing understanding of recovery processes and preventive measures.
- Maintained a safe environment for patients and staff by closely monitoring patients for changes in condition, escalating issues when necessary to physicians or specialists.
- Promoted teamwork among nursing colleagues through effective collaboration, communication, and mutual support during high-pressure situations.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Customer Service
Winn Dixie
10.2024 - 10.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed front end operations, ensuring efficient customer service and accurate transactions.
- Handled cash from store safe, maintaining secure and organized financial records.
- Generated nightly reports to track sales and inventory, facilitating informed decision-making.
Admin Office Assistant
Humic Growth Solutions
02.2024 - 09.2024
- Ensured confidentiality in handling sensitive information during administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining cleanliness.
- Procured and sustained office supplies to meet operational needs.
- Processed incoming and outgoing mail and packages following established protocols.
- Facilitated new employee onboarding with comprehensive support.
- Conducted inventory counts and accurately updated system records.
Server
Denny"s
08.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GED -
FLVS
Callahan, FLSkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Staff education and training
- Scheduling
- Microsoft PowerPoint
- Key holder experience
- Payment processing
- International sales support
- Staff training
- Appointment scheduling
- Call center operations
- Microsoft Office Suite
- Documentation
- Critical thinking
- Administrative support
- Microsoft outlook
- Active listening
- Computer proficiency
- Data entry
- Call centers
- Price quotes
- Proper animal restraint
- Effective communication
- Compassionate communication
- Animal behavior
- Sanitation protocols
- Laboratory procedures
- Intravenous catheterization
- Veterinary terminology
- Euthanasia assistance
- Inventory stocking
- Clinic maintenance
- Animal safety
- Medication administration
- Sample collection
- Lab operations
- Radiology techniques
- Gowning and gloving procedures
- Teamwork and collaboration
- Attention to detail
- Patient care monitoring
- Vital signs monitoring
- Catheter placement
- Intravenous injection
- Nail trimming
- Intramuscular injections
Timeline
ER Nurse in Training
Robinson 24 Hr Veterinary Hospital
10.2025 - 04.2026
Customer Service
Winn Dixie
10.2024 - 10.2025
Admin Office Assistant
Humic Growth Solutions
02.2024 - 09.2024
Server
Denny"s
08.2023 - 02.2024
GED -
FLVS