Dynamic Emergency Communications Technician with the Columbus Police Department, skilled in call prioritization and stress tolerance. Successfully enhanced emergency response times through effective incident documentation and coordination. CPR certified and adept at managing high-pressure situations, ensuring seamless communication during critical incidents. Proven ability to adapt quickly to new technologies and protocols.
Overview
4
4
years of professional experience
Work History
Emergency Communications Technician
Columbus Police Department
07.2024 - 06.2025
Ensured seamless communication among multiple agencies during large-scale emergencies with effective coordination.
Delivered high-quality customer service, addressing the needs of distressed callers with empathy and professionalism.
Played a crucial role in resolving complex situations by gathering vital information from callers and relaying it to responding units.
Mitigated risks associated with hazardous materials incidents, utilizing specialized training in HazMat procedures and communications protocols.
Demonstrated adaptability by quickly learning new technologies and systems as they were introduced to the emergency communications center.
Enhanced emergency response times by efficiently prioritizing and dispatching emergency calls.
Assisted in reducing response times by accurately entering call data into computer-aided dispatch systems.
Sandwich Artist
Subway
04.2021 - 02.2024
Greeted guests, promoted specials, and took orders.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.