Aleigha Martinsen
Douglas,MA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in creating sterile working environments and quality care for others. Knowledgeable and dedicated customer service professional.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dance Teacher
Dance Sensation
09.2023 - Current
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Maintained accurate records of attendance, performance evaluations, and lesson plans for effective classroom management.
Customer Service Representative/Supervisor
Hannaford Supermarket
07.2020 - Current
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Nursing
Worcester State University
Worcester, MA05.2026
High School Diploma -
Douglas High School
Douglas, MA06.2022
Skills
- CPR Certified
- CPR and AED Training
- Teamwork and Collaboration
- Relationship Building
- Clear Communication
- Customer Service
- Patience and Encouragement
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
Certification
- First Aid/CPR Certified
Timeline
Dance Teacher
Dance Sensation
09.2023 - Current
Customer Service Representative/Supervisor
Hannaford Supermarket
07.2020 - Current
No Degree - Nursing
Worcester State University
High School Diploma -
Douglas High School