Aleigiha Wheeler
phenix city,AL
Summary
Professional retail worker with strong experience in customer service and cash handling. Skilled in operating point-of-sale systems, managing transactions efficiently, and maintaining clean work environment. Reliable team member focused on supporting colleagues and adapting to changing needs to achieve results. Known for strong communication skills, attention to accuracy, and positive attitude.
Overview
8
8
years of professional experience
Work History
Front End Cashier
Walmart
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Approached every question or concern with calm and level-headed approach.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Store Lead
Metro by T-Mobile
02.2018 - 10.2023
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Customer Service Representative
Concentrix
11.2021 - 06.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Representative
Convergys
07.2016 - 03.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Associate of Science -
Virginia College
06-2017
Skills
- Customer engagement
- Store operations
- Employee scheduling
- Marketing support
- Customer service
- Problem-solving skills
Timeline
Front End Cashier
Walmart
12.2023 - Current
Customer Service Representative
Concentrix
11.2021 - 06.2022
Store Lead
Metro by T-Mobile
02.2018 - 10.2023
Sales Representative
Convergys
07.2016 - 03.2017
Associate of Science -
Virginia College