Carla Herrera
Phoenix,AZ
Summary
Dynamic professional with extensive experience in customer service and peer support, notably at Sprouts. Skilled in conflict resolution and emotional intelligence, I excel in fostering connections and enhancing client experiences. Proven ability to train and mentor teams while maintaining high standards of service and client record management. Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed. Enthusiastic peer support specialist proudly offering several years of sobriety and a willingness to help others navigate the services and recovery options available. An energetic individual skilled in building rapport with recovering alcoholics and sharing methods that promote success. Highly committed to delivering support to others.
Overview
10
10
years of professional experience
Work History
Front End Cashier
Sprouts
Phoenix, Arizona
06.2026 - Current
- Greeted customers warmly and asked if they needed help.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Answered customers' questions about products, prices, and availability.
- Kept register terminal area and store clean and orderly.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Followed company policies regarding returns and exchanges.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
Peer Support Specialist
ATR Integrated
Phoenix, Arizona
09.2025 - 04.2026
- Provided emotional support to individuals facing mental health challenges.
- Facilitated group discussions to foster peer connections and understanding.
- Assisted clients in navigating community resources and services.
- Collaborated with healthcare professionals to coordinate client care.
- Developed personalized support plans tailored to individual needs.
- Maintained accurate records of client interactions and progress notes.
- Educated clients on coping strategies and self-care techniques.
- Assisted clients with developing healthy coping skills to manage stressors.
- Actively listened and responded empathetically when interacting with clients.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Maintained accurate records of client progress through use of electronic medical record system.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Transported individuals safely to support meetings and medical appointments.
- Created educational materials for staff members related to peer support services.
Peer Support Specialist
Journey to Recovery
Scottsdale, Arizona
01.2024 - 07.2025
- Facilitated group discussions to foster peer connections and understanding.
- Developed personalized support plans tailored to individual needs.
- Maintained accurate records of client interactions and progress notes.
- Educated clients on coping strategies and self-care techniques.
- Actively listened and responded empathetically when interacting with clients.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Maintained accurate records of client progress through use of electronic medical record system.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Transported individuals safely to support meetings and medical appointments.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
Front End Cashier
Frys Food
Phoenix, Arizona
02.2021 - 01.2024
- Operated cash register and processed customer transactions efficiently.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to ensure smooth store operations.
- Followed company policies for food safety and sanitation practices.
- Participated in training sessions to improve cashier skills and product knowledge.
- Greeted customers warmly and asked if they needed help.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
Banquet Training Supervisor
Trillium
Phoenix, Arizona
10.2016 - 03.2020
- Monitored employee performance and provided constructive feedback.
- Collaborated with management to identify training needs and gaps.
- Evaluated training effectiveness and adjusted programs as needed.
- Mentored junior trainers to improve overall team performance.
- Conveyed current policy, procedure and compliance information to employees.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Supervised banquet staff during events to ensure seamless service delivery.
- Coordinated setup and breakdown of banquet facilities for various occasions.
- Managed guest seating arrangements to enhance overall event experience.
- Trained new team members on service standards and operational procedures.
- Resolved guest inquiries and concerns promptly to maintain satisfaction levels.
- Communicated with kitchen staff to ensure timely meal service during events.
Education
Graduate Certificate - American Indian Studies
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ08-2028
Certification - Peer Support Specialist
Journey To Recovery Peer Support Academy
Scottsdale, AZ12-2023
GED -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ01-2001
Skills
- Emotional support
- Group facilitation
- Conflict resolution
- Community resource navigation
- Active listening
- Training and mentorship
- Peer support
- Emotional intelligence
- Client record management
- Customer engagement
- Customer service
- Hospitality and accommodation
- Point of sale systems
- Strong work ethic
- Excellent customer service
Timeline
Front End Cashier
Sprouts
06.2026 - Current
Peer Support Specialist
ATR Integrated
09.2025 - 04.2026
Peer Support Specialist
Journey to Recovery
01.2024 - 07.2025
Front End Cashier
Frys Food
02.2021 - 01.2024
Banquet Training Supervisor
Trillium
10.2016 - 03.2020
Graduate Certificate - American Indian Studies
Maricopa Community Colleges, Scottsdale Community College
Certification - Peer Support Specialist
Journey To Recovery Peer Support Academy
GED -
Maricopa Community Colleges, Phoenix College