Ella Wirth
Frankfort,IL
Summary
Passionate and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking, devoted and determined job seeker with strong organizational skills eager to secure an entry-level position in the field of Psychology.
Overview
3
3
years of professional experience
Work History
Front End Cashier
HomeGoods, TJX Companies
03.2021 - Current
- Worked the POS system at checkout
- Greeted customers and responded to requests for information.
- Processed incoming shipments
- Performed cash, card and check transactions to complete customer purchases.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Mentored new team members on sales software system operation and on recovering the sales floor.
- Processed credit card, and gift cards, reward certificate payments with electronic computer system.
- Worked with customers to build customer loyalty helping them sign up for the company credit card
- Formally filled out payhold paperwork
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Organized items on shelves to help customers locate products easily and quickly.
- Approached every question or concern with calm and level-headed approach.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Volunteer Political Canvasser
Megan Mathias For Alderman 45th Ward
06.2022 - 02.2023
- Interacted with and educated voters in Chicago's 45 Ward to promote Megan Mathias campaign.
- Canvassed the neighborhoods throughout the 45th ward to engage and encourage residents in the 45th ward to vote for Megan Mathias.
- Built relationships with the voters in the 45th ward to support ongoing questions and concerns.
- Responded to voters questions and objections to address concerns and build rapport.
- Analyzed community feedback to identify opportunities for canvassing enhancements.
Education
Associate of Arts - Psychology
Joliet Junior College
Joliet, IL05.2024
High School Diploma -
Lincoln-Way East High School
201 Colorado Ave, Frankfort, IL 6042305.2022
Skills
- Developing Trust
- Behavior Modeling
- Emotional Support
- Empathetic, Calm, Cooperative Attitude
- Customer Complaint Resolution
- Time Management
- Critical Thinking
- Reading Comprehension
- Social Perceptiveness
- Active Listening
- Complex Problem-Solving
- Relaxation Techniques
Timeline
Volunteer Political Canvasser
Megan Mathias For Alderman 45th Ward
06.2022 - 02.2023
Front End Cashier
HomeGoods, TJX Companies
03.2021 - Current
Associate of Arts - Psychology
Joliet Junior College
High School Diploma -
Lincoln-Way East High School
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