- I am a youth mentor and volunteer providing guidance and support to those in my community
William Martin
ACWORTH,GA
Summary
Compassionate and innovative Counseling Intern with a dedication to building strong connections with clients through an empathetic approach. Currently pursuing a Master's Degree in Mental Health Counseling at Colorado Christian University. I am committed to supporting client healing using a strength-based approach. Passionate about promoting mental health and fostering overall wellbeing for all individuals.
Overview
6
6
years of professional experience
Work History
Front Office Specialist
WellStar
06.2023 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
PBX Operator
WellStar Paulding Hospital
03.2021 - 06.2023
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Sales Agent
Allconnect
03.2020 - 02.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Internet and TV products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Shift Leader
Cheeseburger Bobby's
11.2018 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Master of Arts - Mental Health Counseling
Colorado Christian University
Lakewood, CO05-2026
Bachelor of Science - History
Kennesaw State University
Kennesaw, GA05-2018
Skills
- Multi-cultural therapy
- Building client relationships
- Developing trust
- Client advocacy
Interests
Timeline
Front Office Specialist
WellStar
06.2023 - Current
PBX Operator
WellStar Paulding Hospital
03.2021 - 06.2023
Sales Agent
Allconnect
03.2020 - 02.2021
Shift Leader
Cheeseburger Bobby's
11.2018 - 03.2020
Master of Arts - Mental Health Counseling
Colorado Christian University
Bachelor of Science - History
Kennesaw State University
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