Aleiha Cerda
Davenport,IA
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
4
4
years of professional experience
Work History
Clerk
Clausen Trucking & Warehousing
Davenport, CA
04.2025 - 10.2026
- Outlook experience.
- EWM and SAP experience
- Entered shipping data into trucking records and warehouse systems, ensuring accuracy for timely deliveries.
- Prepared bills of lading and freight paperwork for outgoing loads.
- Filed invoices, manifests, and receiving documents for office records.
- Answered customer calls and efficiently routed messages to dispatch staff, facilitating smooth communication.
- Verified inventory counts against warehouse paperwork and delivery slips.
- Updated load schedules with freight status and shipment details.
- Processed receiving paperwork for incoming freight at Clausen Trucking & Warehousing.
- Coordinated with drivers and warehouse staff on daily clerical tasks.
- Assisted customers with inquiries and complaints in a professional manner.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately to meet client expectations and enhance satisfaction.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Entered data into computer systems accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Built and maintained productive relationships with employees.
- Unloaded inbound shipments at warehouse dock following company safety procedures.
- Routed discrepancies to supervisors and vendor contacts for resolution.
- Coordinated with drivers, clerks, and stockroom staff during receiving.
- Maintained a clean work environment by disposing waste properly.
- Operated a forklift to transport heavy items throughout the facility safely.
- Managed communication with vendors regarding orders, delivery times.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Resolved issues related to incorrect deliveries or customer complaints promptly.
Private Dog Sitter
Self Employed
Davenport, IA
05.2022 - 04.2025
- Managed self-employed dog sitting schedules and client communication
- Provided daily feeding, water, and medication care for dogs
- Monitored pets closely while in care ensuring their safety at all times.
- Monitored dog behavior, identifying and reporting any concerns to pet owners to ensure pet well-being
- Walked dogs and supervised safe outdoor play
- Walked dogs for up to an hour per day, following owners' instructions on route and duration.
- Cleaned pet areas including cages, litter boxes, beds.
- Greeted clients and their pets in a friendly manner.
- Maintained communication with clients through phone calls and emails regarding pet care needs.
- Provided overnight companionship for pets at client's home.
- Handled keys, home access, and pet security for self-employed bookings
- Administered medications or supplements according to owners' instructions, ensuring pets received proper care.
- Visited multiple homes within a single day ensuring each pet is given adequate attention.
- Created a friendly environment for clients and their pets.
- Fed and watered animals according to owner's instructions.
- Transported pets safely from one location to another using appropriate safety restraints.
- Provided companionship for various pets, engaging in play and ensuring fresh food and water availability daily.
Hostess/Busser
Draft Day Sports Bar
Davenport, IA
08.2024 - 10.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Escorted guests to tables and provided menus
- Updated wait times and communicated table status to servers
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed guest concerns with empathy and professionalism with calm, friendly service
- Facilitated special requests from guests to ensure satisfaction and dietary needs with kitchen staff
- Maintained clean entrance, host stand, and waiting area
- Built positive relationships with other front-of-house and kitchen staff.
Cashier/Floor Stocker
Ross Dress For Less
Davenport
08.2022 - 03.2023
- Processed customer purchases at point of sale with accurate payment handling
- Balanced cash drawers and prepared end-of-shift register reports
- Resolved customer questions with calm and courteous service
- Processed returns, exchanges, and price adjustments following store policies
- Verified product pricing and scanned items for checkout accuracy
- Restocked checkout supplies and maintained organized front-end area
- Trained new cashiers on register procedures and customer service
- Reconciled receipts and corrected transaction errors during busy shifts
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
Education
West High School
Davenport, IASkills
- SAP data entry
- EWM operations
- Order processing
- Freight documentation
- Shipping documentation
- Inventory management
- Inventory tracking
- Warehouse records
- Outlook scheduling
- Calendar management
- Scanning and copying
- Administrative tasks
- Customer follow-up
- Driver communications
- Team coordination
- Time management
- Problem solving
- Attention to detail
- Customer satisfaction
- Professional demeanor
- Multitasking capacity
- Quick decision making
- Creative thinking
- Written communication
- Flexible schedule
- Peer relationships
References
References available upon request.
Timeline
Clerk
Clausen Trucking & Warehousing
04.2025 - 10.2026
Hostess/Busser
Draft Day Sports Bar
08.2024 - 10.2024
Cashier/Floor Stocker
Ross Dress For Less
08.2022 - 03.2023
Private Dog Sitter
Self Employed
05.2022 - 04.2025
West High School