Aleiny Nunez
Houston
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Houston, TX
04.2025 - 01.2026
- Prepared high-quality coffee beverages following standardized recipes and techniques.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated espresso machines and brewing equipment to maintain quality standards.
- Collaborated with team members to manage busy service periods effectively.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Assisted in training new baristas on beverage preparation and customer interaction skills.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Team Leader
McDonald's
Houston, TX
09.2024 - 03.2025
- Oversaw daily operations of customer service team to ensure optimal performance and efficiency.
- Trained and mentored new team members on company policies and customer service protocols.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Implemented strategies to improve response times during peak hours, resulting in smoother operations.
- Processed customer transactions efficiently using POS system, ensuring accuracy in cash handling.
Customer Service Cashier
Quick Quack Car Wash
Houston, TX
08.2023 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with service inquiries and product recommendations.
- Maintained cleanliness and organization of cashier station and surrounding areas.
- Handled cash, credit, and debit transactions accurately while ensuring security protocols.
- Adapted quickly to changing workflows during peak service hours.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
K12
Houston Texas05.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptive and creative
- Active listener
- Order taking
- Decision-making
- Safe food handling
- Excellent memory
Certification
- Food Handler Training - 4-19-2027
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
04.2025 - 01.2026
Customer Service Team Leader
McDonald's
09.2024 - 03.2025
Customer Service Cashier
Quick Quack Car Wash
08.2023 - 08.2024
High School Diploma -
K12