ALEISHA BROWN
Brooklyn Park,MN
Summary
Ambitious professional offering comprehensive background in building relationships, cultivating partnerships and growing profit channels by establishing trust. Customer Service professional with expertise in communication; driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services. Highly adept at training, managing, coaching customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Retail Sales Executive
Xfinity Comcast
10.2023 - Current
- Maintained up-to-date knowledge of store sales, payment policies, security standards, product question and purchases.
- Retained and strengthened current relationships and developed new business through various channels such as cross-sell and referrals.
- Developed strong rapport with customers and created positive impression of by listening to customer needs and desires to identify and recommend optimal products.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Sales Professional
Xfinity Comcast
03.2017 - 10.2023
- Possesses strong communication, organization, people and customer skills which lead me to be a resource for new hires regarding store policies, etc.
- Provided high level of customer service by using active listening and effective interpersonal skills.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative III
Travelliance
06.2015 - 03.2017
- Handled 100+ inbound and outbound calls per day on multi-line phone system. Arranged travel accommodations for more than 20 corporate clients.
- Managed task in order to fulfill client needs during irregular operations and derailments.
- Offered advice and assistance to customers, paying attention to special needs or wants when reserving hotels, transportation, and flights for business needs.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Associate of Arts - Communication Studies
Normandale Community College
Skills
- Strategic Planning
- Customer Relations
- Team building
- Adaptability
- Verbal and Written Communication
- Dependable and Responsible
Timeline
Retail Sales Executive
Xfinity Comcast
10.2023 - Current
Retail Sales Professional
Xfinity Comcast
03.2017 - 10.2023
Customer Service Representative III
Travelliance
06.2015 - 03.2017
Associate of Arts - Communication Studies
Normandale Community College
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