Benjamin Jimenez
Redmond,WA
Summary
Dynamic sales professional with expertise in customer relationship management, team mentorship, and effective communication. Proven ability to mentor peers, drive customer satisfaction, and consistently deliver exceptional sales results.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Retail Sales Executive
Comcast
Seattle, Washington
05.2026 - Current
- Exceeded 100% of goals across multiple lines of business, including HSD, mobile, and video.
- Achieved best overall tNPS for Q2 2026 at 93.5 from over 100 customer surveys.
- Mentored peers and new hires by sharing product knowledge, sales strategies, and best practices.
- Developed and implemented sales strategies that enhanced the customer experience while improving key store performance metrics.
Retail Sales Professional
Comcast
Redmond, Washington
07.2025 - 05.2026
- Built rapport and meaningful connections with customers
- Demonstrating a vast knowledge of Xfinity products and services and strategically positioning them to meet customer needs
- Continuously achieved and focused on high mobile attach rates for new and existing Internet customers
- Reviewed and managed a high volume of residential accounts & customer billing/services using various job tools
- Resolved technical issues promptly to minimize customer disruption
Hiring Manager
McDonald's
Remote
07.2025 - Current
- Oversaw hiring processes, interviewing and onboarding new team members across 20 store locations
- Collaborated with leadership to assess staffing needs and ensure optimal coverage
- Utilized bilingual communication skills to engage diverse applicant pools
Certified Swing Manager
McDonald's
Snohomish, Washington
11.2022 - 06.2025
- Supervised daily operations in fast-paced restaurant environment, improving team workflow and service speed.
- Managed inventory and product ordering to maintain optimal stock levels.
- Developed and implemented strategies to reduce stat loss/variance with proven success.
- Ensured compliance with food safety and cleanliness regulations to maintain high standards.
- Coached staff on strategies to enhance efficiency and improve customer satisfaction.
- Resolved customer complaints, contributing to increased guest satisfaction and repeat business.
- Delegated tasks to staff while setting priorities and goals, ensuring alignment with operational objectives.
- Oversaw technical operations and POS networking, resolving issues promptly.
Crew/Trainer
McDonald's
Snohomish, Washington
05.2021 - 11.2022
Education
High School Diploma -
Snohomish High School
Snohomish, WA06-2022
Skills
- Sales strategy development
- Product expertise
- Customer relationship management
- Account management
- Customer service
- Mentoring peers
- Effective communication
- Spanish
- Team building
- Leadership
- Strategic planning
- Adaptability
- Conflict resolution
- Time management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Retail Sales Executive
Comcast
05.2026 - Current
Retail Sales Professional
Comcast
07.2025 - 05.2026
Hiring Manager
McDonald's
07.2025 - Current
Certified Swing Manager
McDonald's
11.2022 - 06.2025
Crew/Trainer
McDonald's
05.2021 - 11.2022
High School Diploma -
Snohomish High School