Aleisha Gray
Irving,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sewer Operator
Tempur Sealy
04.2023 - 05.2024
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Tested finished products to perform quality assurance and identify discrepancies.
- Completed tasks on time to meet quality and safety standards.
- Recognized and reported defective material and equipment to shift supervisor.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Monitored inventory, keeping necessary supplies on hand.
Customer Service Representative
New York Life Insurance Co
02.2022 - 03.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated patients on importance of preventive health care and insurance coverage.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
Production Associate
ManpowerGroup
06.2021 - 02.2022
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Prepared materials for assembly work to keep workflows running smoothly.
Customer Service Representative
Rose International Staffing
01.2020 - 12.2020
- Educated customers about billing, payment processing and support policies and procedures.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered over 136 calls per shift to meet fast-paced call center demands.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Blue Cross Blue Shield Of Illinois
01.2019 - 12.2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered over 110 calls per shift to meet fast-paced call center demands.
- Responded to customer calls and emails to answer questions about products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Paralegal Studies
Southern Illinois University Carbondale
Carbondale, ILHigh School Diploma -
Limestone Community High
Bartonville, IL05.2009
Skills
- Written Communication
- Time management abilities
- Task Prioritization
- Equipment monitoring
- Account updating
- Data Collection
- Reading Comprehension
Timeline
Sewer Operator
Tempur Sealy
04.2023 - 05.2024
Customer Service Representative
New York Life Insurance Co
02.2022 - 03.2023
Production Associate
ManpowerGroup
06.2021 - 02.2022
Customer Service Representative
Rose International Staffing
01.2020 - 12.2020
Customer Service Representative
Blue Cross Blue Shield Of Illinois
01.2019 - 12.2019
Bachelor of Arts - Paralegal Studies
Southern Illinois University Carbondale
High School Diploma -
Limestone Community High