Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
CCAP Specialist
Department of Corrections
Richmond, VA
02.2017 - Current
Process, interpret, and analyze a high rate of court-ordered referrals to determine eligibility for the Department of Corrections SUD program.
Oversee communications for the Community Corrections Alternative Program via various channels, including email, phone calls, and physical mail.
Provide high quality resolution to questions and concerns regarding eligibility for programming in a timely manner to include correspondence with jail records personnel, probation and parole officers and chiefs, medical staff, judges, attorneys, and family members
Maintain data entry for all accepted individuals and follow cases from initial reception until program entry
Offer strategic recommendations for challenging or denied applicants.
Vast knowledge of other community services for those individuals who are ineligible for our program
Collected and analyzed data to use with implementing a marketing project targeting specific clientele to generate more customers for the Community Corrections Alternative Program.
Implemented webinars and in-person presentations to market the Community Corrections Alternative Program
Licensed Practical Nurse
Department of Corrections
Goochland, VA
02.2010 - Current
Provide quality medical care within my scope of practice to offenders in the department of corrections
Managed the administration of medications through different delivery techniques and maintain accurate data entry of medication administration
Access and interpret medical symptoms to determine illnesses within my scope of practice
Administer injury and wound care as directed by physicians
Administer breathing treatments
Determine need for extensive care with sound judgement
Assess patients to identify need for external medical care and relay findings to doctor
Support physician during patient evaluations
Maintain high quality medical records to include transcribing physician orders
Corrections Officer
Department of Corrections
Goochland, VA
02.2006 - 02.2010
Oversaw offender movement regarding activities, meals, and external transfers
Supervise work assignments
Implement control protocols to maintain protection for all staff and public
Quality Senior Specialist at JP Morgan Chase Bank, N.A. Phil. Global Service CenterQuality Senior Specialist at JP Morgan Chase Bank, N.A. Phil. Global Service Center