Aleiya Curry
Las Vegas
Summary
Dedicated professional with 6 years of diverse experience, including customer-facing roles and security. Skilled in cash handling, drive-thru operations, and client service, seeking a Receptionist position. Excel in fast-paced environments, ensuring exceptional first impressions and efficient administrative support.
Overview
6
6
years of professional experience
Work History
Drive-Thru Operator
McDonald's
01.2018 - 07.2018
- Maximized order accuracy by repeating orders back to customers before finalizing their transaction.
- Collaborated with team members to ensure a smooth workflow during peak hours, reducing wait times.
- Provided friendly service that encouraged repeat visits from satisfied customers, fostering long-term relationships.
- Assisted with menu updates to reflect current promotions and seasonal offerings, boosting sales.
- Contributed to increased sales through suggestive selling techniques, promoting additional menu items based on customer preferences.
- Enhanced customer satisfaction by providing fast and efficient drive-thru service.
Customer Service Manager
Cub Foods (grocery Store)
02.2019 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Appointment Setter Receptionist (remote)
Hennepin Healthcare
09.2021 - 07.2022
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
Front Desk Agent
Holiday Inn Express Hotel
12.2022 - 05.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Unarmed Security Guard
Wgs Group
09.2023 - 06.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
Education
High School Diploma -
St. Louis Park Senior High School
Saint Louis Park, MN06.2023
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Call center experience
- Microsoft Excel
- Scheduling
- Money handling abilities
- Paperwork Processing
- Product Sales
- Coordination
Timeline
Unarmed Security Guard
Wgs Group
09.2023 - 06.2024
Front Desk Agent
Holiday Inn Express Hotel
12.2022 - 05.2023
Appointment Setter Receptionist (remote)
Hennepin Healthcare
09.2021 - 07.2022
Customer Service Manager
Cub Foods (grocery Store)
02.2019 - 05.2021
Drive-Thru Operator
McDonald's
01.2018 - 07.2018
High School Diploma -
St. Louis Park Senior High School