Alejandra Arce
Long Beach,CA
Summary
Role as engaged team member, emphasizing collaboration and shared responsibility to drive company advancement and growth.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Tesla Motors
Long Beach, CA
02.2024 - Current
- Advise customers on product features and benefits to enhance their purchasing decisions.
- Manage customer inquiries, ensuring timely and accurate responses to maintain satisfaction.
- Develop and maintained in-depth knowledge of products to facilitate effective sales strategies.
- Collaborate with team members to achieve sales targets and improve overall performance.
- Train new staff on sales techniques and customer service best practices to ensure consistency.
- Exceed sales targets consistently through effective product demonstrations and persuasive communication skills.
Operations Advisor
Tesla Motors
Long Beach, CA
09.2022 - 02.2024
- Enhanced delivery processes by managing pipeline flow and appointment calendars effectively.
- Collaborated with team members to streamline pre-delivery procedures, improving workflow efficiency.
- Ensured successful execution of delivery appointments by preparing necessary DMV and loan documentation.
- Utilized extensive product knowledge to assist customers with service-related inquiries.
- Partnered with logistics and service departments to coordinate vehicle shipments efficiently.
- Conducted thorough cross-verification of sales orders, contracts, and registration documents.
- Promoted operational efficiency while achieving high levels of customer satisfaction.
Customer Advisor
Shift Operations
Carson, CA
11.2020 - 08.2022
- Supported customers during vehicle purchasing and financing journeys.
- Completed necessary DMV and loan documents to facilitate vehicle sales.
- Utilized networking abilities to connect with new individuals regularly.
- Safely transported vehicles between locations for customer service.
- Partnered with sales, financing, and field support representatives to address challenges.
- Executed strategic decision-making to optimize appointments and improve customer experiences.
- Achieved and surpassed quarterly sales objectives consistently.
RECEPTIONIST
AL & ED'S AUTOSOUND CORPORATE HEADQUARTERS
LOS ANGELES, CA
01.2020 - 11.2020
- Created welcoming environment for visitors by greeting them upon arrival.
- Processed incoming phone calls, screening and routing them effectively.
- Communicated accurate information to clients in person and electronically.
- Executed clerical duties like filing and photocopying accurately and efficiently.
- Coordinated visitor announcements to facilitate quick staff responses.
- Maintained tidy reception area to project a professional image consistently.
- Assisted in product sales while keeping up-to-date on new inventory.
- Took on additional clerical responsibilities based on office requirements.
Education
Certificate of Achievement - Criminal Forensics
LONG BEACH COMMUNITY COLLEGE
LONG BEACH, CA01.2017
High School - undefined
EDUCATIONAL PARTNERSHIP HIGH SCHOOL
LONG BEACH, CA01.2013
Skills
- Microsoft Office proficiency
- Data integrity assurance
- Inter-system coordination
- Networking fundamentals
- Self-motivated and results-driven
- Engagement with diverse teams
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Advisor
Tesla Motors
02.2024 - Current
Operations Advisor
Tesla Motors
09.2022 - 02.2024
Customer Advisor
Shift Operations
11.2020 - 08.2022
RECEPTIONIST
AL & ED'S AUTOSOUND CORPORATE HEADQUARTERS
01.2020 - 11.2020
Certificate of Achievement - Criminal Forensics
LONG BEACH COMMUNITY COLLEGE
High School - undefined
EDUCATIONAL PARTNERSHIP HIGH SCHOOL