Alejandra Atrian Portillo
Houston,TX
Summary
Hardworking and motivated management professional with 12-year record of success in Management and solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
GPI Real Estate Management
Houston, TX
06.2014 - Current
- Promoted from Leasing Agent to Assistant Property Manager within three months
- Five consecutive months with zero delinquency
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Responsible for entering money into the Yardi System
- Directed collection of more than $415,000.00 in monthly income with consistently high payment rates.
- Managed lease agreements, ensuring compliance with regulations and timely renewals.
- Assisted in budgeting processes, analyzing expenses to support financial planning for property operations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Manager
Edible Arrangements
Houston, TX
05.2013 - 06.2014
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Assist customers with fruit design selection, inquiries, and order customization request
- Demonstrated integrity and honestly while interacting with guest, team members, and manager
- Close-out daily accounts
Education
High School Diploma -
Bellaire High School
Bellaire, TXSkills
- Strong Community Skills
- Bi-lingual
- Trained in The Use of The Yardi System and Blue Moon
- Data entry
- Microsoft Word
- Data management
- Problem resolution
- Team management
Timeline
Assistant Property Manager
GPI Real Estate Management
06.2014 - Current
Manager
Edible Arrangements
05.2013 - 06.2014
High School Diploma -
Bellaire High School