Alejandra Avila
Gretna,NE
Summary
Detail-oriented professional with strong experience in customer service, scheduling, call coordination, and high-volume data entry. Skilled at helping clients plan weddings, parties, and large events while maintaining accuracy, professionalism, and a calm, friendly attitude. Excellent communicator who thrives in fast-paced, guest-focused environments.
Overview
4
4
years of professional experience
Work History
Contact Center Agent (Remote)
Aureon
Omaha, NE
10.2023 - 12.2024
- Scheduled appointments, handled booking changes, and coordinated customer requests.
- Entered detailed client information and updates accurately into CRM software.
- Resolved customer concerns with a positive attitude and clear communication.
- Managed high call volumes while meeting accuracy and quality goals.
In-Home Sales & Appointment Coordinator
Oak Grove Financial LLC
Omaha, NE
08.2022 - 09.2023
- Set up and managed Zoom appointments and daily schedules for multiple representatives.
- Responded to customer calls, emails, and chats, gathering event-related details.
- Created and maintained organized Excel and Word files for clients and schedules.
- Demonstrated strong communication and organizational skills while coordinating multiple calendars.
Assistant Manager
CVS Healthcare
Omaha, NE
09.2021 - 07.2022
- Assisted in staff scheduling and shift organization during high-traffic hours.
- Delivered excellent customer service and handled escalations professionally.
- Completed daily reports, logs, and documentation with attention to detail.
Leasing Specialist
Hamilton Point Investments
Elkhorn, NE
07.2020 - 09.2021
- Scheduled tours and coordinated appointment times for prospects and tenants.
- Entered rental applications and tenant information into Yardi with high accuracy.
- Communicated regularly with clients regarding appointments, renewals, and move-ins.
- Provided tours and support to individuals, couples, and families.
Education
Phlebotomy Training Program Completed
01-2024
High School Diploma -
Northeast High School
Lincoln, NECNA Certificaion
Valid Drivers License
Skills
- Event Scheduling & Coordination
- Calendar & Appointment Management
- Customer Service (in-person, phone, email, chat)
- Data Entry (fast & accurate)
- CRM & Scheduling Systems
- Microsoft Word, Excel, Outlook
- File Organization & Documentation
- Bilingual Communication (English & Spanish)
- Multitasking & Time Management
Timeline
Contact Center Agent (Remote)
Aureon
10.2023 - 12.2024
In-Home Sales & Appointment Coordinator
Oak Grove Financial LLC
08.2022 - 09.2023
Assistant Manager
CVS Healthcare
09.2021 - 07.2022
Leasing Specialist
Hamilton Point Investments
07.2020 - 09.2021
Phlebotomy Training Program Completed
High School Diploma -
Northeast High School
CNA Certificaion
Valid Drivers License