Kailani Brinkley
Summary
Organized administrative and data entry professional with experience in healthcare, logistics, and customer support. Skilled in high-volume data entry, scheduling coordination, and maintaining confidential records. Supports operational and administrative functions while pursuing an Associate of Science in Mathematics, enhancing analytical and data-focused problem-solving capabilities.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Contact Center Representative (Remote)
Medi-Cal
06.2024 - 05.2025
- Managed high-volume inbound calls, ensuring professionalism and efficient service delivery
- Resolved customer issues by effectively navigating multiple platforms to provide timely solutions
- Resolved customer issues by effectively navigating multiple platforms to provide timely solutions
- Ensure compliance with confidentiality and data protection standards
- Assisted clients with enrollment in Medi-Cal health programs.
- Provided support in navigating the Medi-Cal application process for new members.
- Educated clients on the use of online resources for Medi-Cal assistance.
Patient Intake Coordinator
ClearChoice Dental Implant Center
Torrance, CA
05.2024 - 02.2025
- Maintained accurate, organized patient records to support timely patient care in fast-paced setting
- Coordinated patient scheduling, check-ins, and treatment documentation to streamline patient flow
- Supported dental and surgical teams through efficient administrative coordination, enhancing overall workflow
- Ensured confidentiality and accuracy across all documentation
- Maintained accurate patient records and ensured compliance with health regulations.
Logistics Processor
Nordstrom
Torrance, CA
01.2019 - 07.2024
- Processed 100-300 orders daily with a strong focus on accuracy and efficiency
- Coordinated with multiple departments to facilitate timely order fulfillment and streamline processes
- Maintained accurate records of inventory, damaged goods, and backorders to ensure effective stock management
- Resolved customer inquiries regarding order tracking and issues to enhance customer satisfaction
- Managed inventory levels to ensure timely order fulfillment.
- Coordinated shipments and deliveries with transportation partners.
Front Office Clerk
Tang & Company
Long Beach, CA
10.2021 - 04.2022
- Greeted 35-45 visitors per shift, ensuring positive first impressions and efficient front desk operations
- Processed insurance forms while maintaining organized electronic and physical records for easy access
- Managed high-volume phone calls and addressed administrative requests to support smooth office operations
- Supported staff with data entry and document organization
- Assisted with administrative tasks, including filing and data entry for office records.
Barista Manager
Ralphs Grocery
Palos Verdes, CA
01.2017 - 08.2019
- Supervised staff and managed daily operations to ensure smooth service delivery
- Supervised daily operations of coffee bar and staff activities.
- Trained new baristas on beverage preparation and customer service.
- Streamlined workflow processes to enhance customer experience
- Maintained inventory and upheld safety standards to support operational integrity
- Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
Education
Associate of Science - Mathematics
El Camino College
Torrance, CA 08.2024 - 05.2026
Skills
- Customer communication
- Call Log Management
- Customer Interaction Tracking
- Customer relationship management
- Task prioritization
- Scheduling coordination
- Data management
- Detail orientation
- Microsoft Office
- Microsoft Excel
- Google Sheets
- Application Familiarity
- System Navigation Skills
- Privacy Compliance Awareness
- Clear communication
- Office administration
- Task Prioritization
Certification
- Registered Pharmacy Technician (RPhT)
- Pharmacy Technician Certification Exam (PTCE)
- CPR & First Aid Certified
Additional Information
47 WPM, Experience in both remote and in-person work environments, Strong ability to adapt to new systems and workflows
Timeline
Associate of Science - Mathematics
El Camino College
08.2024 - 05.2026
Contact Center Representative (Remote)
Medi-Cal
06.2024 - 05.2025
Patient Intake Coordinator
ClearChoice Dental Implant Center
05.2024 - 02.2025
Front Office Clerk
Tang & Company
10.2021 - 04.2022
Logistics Processor
Nordstrom
01.2019 - 07.2024
Barista Manager
Ralphs Grocery
01.2017 - 08.2019