Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mayra Mccoy

California City,CA

Summary

Skilled Contact Center Representative with customer service and technical support experience. Proficient in problem-solving, communication, and call center software applications. Proven track record of improving customer satisfaction, enhancing client relationships, and contributing to team success.

Overview

3
3
years of professional experience

Work History

Contact Center Representative (Remote)

TAPCO
Tacoma, WA
12.2022 - Current
  • Expertly managed high-volume calls, delivering top-tier customer support, and maintaining professionalism to ensure positive member experiences.
  • Maintained accurate member records, ensuring data integrity and compliance with financial regulations while handling sensitive information.
  • Effectively navigated and managed multiple CRM and financial systems to provide seamless support and resolve members' inquiries.

Sales Associate

Lowes Home Improvement
Lakewood, WA
07.2022 - 12.2022
  • Processed transactions efficiently using POS systems, reducing wait times.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Customer Service Supervisor

Home Depot
Spanaway, WA
06.2021 - 07.2022
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

Education

High School Diploma -

E.E. Smith High School
Fayetteville, NC
06-2015

Skills

  • CRM Software
  • Workload Management
  • Complaint resolution
  • Call handling
  • Script adherence
  • Report Preparation

Languages

Spanish
Limited

References

References available upon request.

Timeline

Contact Center Representative (Remote)

TAPCO
12.2022 - Current

Sales Associate

Lowes Home Improvement
07.2022 - 12.2022

Customer Service Supervisor

Home Depot
06.2021 - 07.2022

High School Diploma -

E.E. Smith High School

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Mayra Mccoy