Alejandra Ayala Diaz
Lynchburg,VA
Summary
Restaurant professional prepared for leadership roles in food and beverage industry. Proven ability to enhance operational efficiency and customer satisfaction through strategic planning and team collaboration. Valued for adaptability and consistent delivery of results. Skilled in financial oversight, menu development, and employee engagement.
Experienced with restaurant management, operational oversight, and customer service excellence. Utilizes strategic planning to enhance efficiency and drive guest satisfaction. Track record of building cohesive teams and ensuring high standards of quality and service.
Experienced hospitality professional prepared for restaurant ownership. Demonstrated ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in staff management, customer service excellence, and operational efficiency. Reliable and focused on achieving high standards and exceptional guest experiences.
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Restaurant Owner
La Patrona
10.2023 - Current
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Managed payroll, daily deposits, and cost controls.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Motivated staff to perform at peak efficiency and quality.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Supervised daily activities of restaurant and [Number] employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Nurse Assistant
Runk & Pratt Senior Living Communities
04.2022 - 10.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Facilitated personal hygiene management, feeding and ambulation.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Educated patients on proper post-discharge care instructions, promoting long-term health outcomes.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of [Number]+ residents under long-term care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Increased patient engagement by organizing recreational and therapeutic activities.
Assistant Manager
El Cazador
06.2012 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved operational efficiency by adopting new technology for inventory management.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Enhanced team productivity by streamlining operational processes.
- Conducted performance evaluations and provided constructive feedback to employees.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented staff training programs to elevate service standards and knowledge.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
GED -
Campbell County Tequnical Center
Rustburg, VA04-2018
Skills
- Staff supervision
- Business planning
- Staff management
- Inventory management
- Small business operations
- Food presentation
- Staff leadership
- Employee scheduling
- Food pairing
- Staff hiring
- Schedule coordination
- Operations management
- Building maintenance
- Schedule management
- Complaint investigation
- Multilingual communication
- Customer service
- Safe food handling
- Team leadership
- Menu pricing and writing
- Problem-solving
- Recipes and menu planning
- Money handling
- Kitchen staff coordination
- Employee supervision
- Anticipating problems
- ServSafe food manager
- Catering services
- Fire safety regulations
- Scheduling staff
- ServeSafe manager
- Recruitment
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Restaurant Owner
La Patrona
10.2023 - Current
Nurse Assistant
Runk & Pratt Senior Living Communities
04.2022 - 10.2023
Assistant Manager
El Cazador
06.2012 - 10.2023
GED -
Campbell County Tequnical Center
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