Emily Nowak
Lynchburg,VA
Summary
Experienced golf professional with a background in customer service, event management, and player development. Skilled in data entry, POS systems, and group facilitation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Club Champion Golf
07.2022 - 04.2023
- Deliver precise customer support, enhancing satisfaction and service quality.
- Promote sales and offers, driving customer engagement and revenue.
- Accurate data entry ensures efficient record-keeping and service delivery.
- Facilitate interdepartmental coordination by conveying customer messages.
- Investigate fraudulent charges, ensuring secure transactions.
- Drove customer satisfaction through personalized fittings, enhancing sales and brand loyalty.
- Streamlined data entry processes, boosting operational efficiency.
Assistant Golf Professional
Indian Ridge Country Club
Palm Desert, California
11.2021 - 04.2022
- Provided attentive support to over 500 members, addressing their needs promptly and enhancing overall satisfaction with club services.
- Elevated member satisfaction by orchestrating engaging weekly golf events, managing scoring and finances while fostering a vibrant club atmosphere.
- Improved guest experience through welcoming interactions.
Assistant Golf Professional- Player Development Specialist
Desert Willow Golf Resort
Palm Desert, California
09.2019 - 11.2021
- Led group golf instruction sessions, expertly guiding 1-10 members simultaneously, enhancing their skills and club experience.
- Meticulously enforced club policies, ensuring compliance while maintaining positive member relations and upholding the club's standards.
- Elevated member satisfaction by orchestrating engaging weekly golf events, expertly managing scoring and finances while fostering a vibrant club atmosphere.
- Elevated guest satisfaction for 500+ daily, boosting repeat visits and customer loyalty.
- Promoted loyalty programs, achieving record membership growth.
- Developed engaging social media content, enhancing audience interaction.
- Coordinated group activities for up to 35 participants, encouraging active involvement.
- Managed memberships and accounts, ensuring accurate data handling.
Education
Bachelor of Science - Business Management - Professional Golf Management
Ferris State University
Big Rapids, Michigan12.2020
Skills
- Customer support
- Tournament planning
- Event budgeting
- Competition scheduling
- Golf rules knowledge
Certification
aPHR, Human Resources Certification Institute (HRCI), 02/25
References
- Ryan Szydlowski, Desert Willow Golf Resort, Rszydlowski@desertwillow.com, 760-498-6877
- Loretta Egan, Liberty University, LorettaE@gmail.com, 757-232-3867
- Matt Caprini, Club Champion, Matt.Caprini@ClubChampiongolf.com, 630-809-2157
Timeline
Customer Experience Specialist
Club Champion Golf
07.2022 - 04.2023
Assistant Golf Professional
Indian Ridge Country Club
11.2021 - 04.2022
Assistant Golf Professional- Player Development Specialist
Desert Willow Golf Resort
09.2019 - 11.2021
Bachelor of Science - Business Management - Professional Golf Management
Ferris State University