Nicholas Navata
Los Angeles,CA
Summary
Dynamic professional with extensive experience as a Customer Experience Specialist at Comarkco, Inc., excelling in community management and customer support. Proven ability in strategy development and CRM software, enhancing client satisfaction. Bilingual in Tagalog, adept at managing client expectations and fostering strong relationships in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Customer Experience Specialist
Comarkco, Inc.
10.2023 - Current
- Assisted top ecommerce brand with Community Management and Support in a startup environment
- Helped customers process refunds and answer product questions via email and direct messaging
- Managed client social media accounts across Tiktok, Instagram, and Facebook
Immigration Paralegal
Law Offices of Michael Gurfinkel
Glendale, CA
11.2021 - 09.2023
- Reviewed and discussed legal strategies with attorneys for family-based cases
- Submitted court filings and supporting documentation electronically and in print
- Communicated immigration case strategies and status updates to clients throughout the legal process
Immigration Paralegal
Reeves Immigration Law Group
Pasadena, CA
12.2019 - 11.2021
- Prepared filings for family-based and deportation cases including I-130, I-485, and I-589
- Collaborated with attorneys to research historical case law and develop informed, strategic approaches tailored to each client's unique immigration case
- Managed client expectations and emotions throughout legal proceedings
Legal Assistant/Paralegal
Law Offices of Carl Shusterman
Los Angeles, CA
07.2017 - 12.2019
- Prepared employment-based (H1-B, L1A, O1) and family-based petitions
- Worked directly with attorneys and clients for case preparation and trial support
- Worked with accounting to generate invoices and process payments via QuickBooks
- Archived client data and performed data entry and document management
Infantry/Reconnaissance Specialist
U.S. Marine Corps
Oceanside, CA
11.2010 - 05.2017
- Led infantry teams and conducted surveillance missions
- Mentored incoming marines on leadership development and combat tactics
- Served in 1st Marine Division and Reconnaissance Battalion with multiple combat deployments
Education
Bachelor of Science - Business - Marketing
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA05-2024
High School Diploma -
John Muir High School
Pasadena, CA06.2009
Skills
- CRM software
- Project management
- System implementation
- Leadership development
- Strategy development
- Microsoft Office Suite
- QuickBooks
- Adobe Acrobat Pro
- INS case tracker
- Legal research and drafting
- Customer support
- Risk management
- Bilingual: Tagalog
References
References available upon request.
Timeline
Customer Experience Specialist
Comarkco, Inc.
10.2023 - Current
Immigration Paralegal
Law Offices of Michael Gurfinkel
11.2021 - 09.2023
Immigration Paralegal
Reeves Immigration Law Group
12.2019 - 11.2021
Legal Assistant/Paralegal
Law Offices of Carl Shusterman
07.2017 - 12.2019
Infantry/Reconnaissance Specialist
U.S. Marine Corps
11.2010 - 05.2017
Bachelor of Science - Business - Marketing
California Polytechnic State University, San Luis Obispo
High School Diploma -
John Muir High School