Kirsty Sommerville
Alcoa,TN
Summary
Detail-driven and tech-savvy administrative professional with experience in data processing, client support, and operational coordination. Skilled in Microsoft Excel, Access, and Power BI, with a proven ability to manage and audit financial data, streamline reporting, and support cross-functional teams. Adept at balancing front-line service with back-office precision. Known for strong communication, adaptability, and a results-oriented mindset.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
DRS Product Returns
01.2024 - Current
- Process and reconcile over 100 client deductions weekly using internal systems and Excel-based imports.
- Audit and enter key logistics and financial data with 98%+ accuracy rate.
- Maintain Microsoft Access databases to ensure up-to-date and error-free client records.
- Generate and distribute weekly reports in Power BI to support decision-making for client management.
- Collaborate with clients to resolve data discrepancies and ensure timely documentation.
Receptionist
West Chevrolet
10.2023 - 01.2024
- Managed 100+ daily customer interactions while balancing inbound calls, payment processing, and office support.
- Streamlined service documentation and billing processes for improved accuracy and faster client turnaround.
- Handled multi-line phone systems and maintained transaction records to support dealership operations.
Front-End Coordinator
HomeGoods
04.2023 - 10.2023
- Supervised daily customer interactions, returns, and point-of-sale operations during peak retail hours.
- Trained new cashiers and implemented merchandising improvements to increase checkout efficiency.
- Managed product restocking and store appearance, enhancing overall customer satisfaction.
Account Specialist
Lifetouch Prestige Portraits
09.2021 - 04.2023
- Coordinated 150+ client accounts and executed new service agreements across multiple school districts.
- Scheduled and supported over 50 school photo events annually, working with internal teams and clients.
- Strengthened customer retention by improving communication pipelines and client satisfaction.
Education
Medical Assistant Certificate -
UEI College
West Covina05.2016
High School Diploma -
South Hills High School
West Covina, CA04.2012
Skills
- Software: Microsoft Excel (v-lookups, pivot tables), Access, Power BI, Google Workspace, Salesforce CRM
- Tools: Internal data systems, point-of-sale platforms, multi-line phone systems
- Functions: Data auditing, reporting, client account management, documentation control
- Data Integrity & Reconciliation
- Customer Communication
- Time & Workflow Management
- Reporting & Administrative Support
- Team Collaboration & Reliability
- CRM software
- Data management
- Data entry
- Teamwork and collaboration
Timeline
Customer Experience Specialist
DRS Product Returns
01.2024 - Current
Receptionist
West Chevrolet
10.2023 - 01.2024
Front-End Coordinator
HomeGoods
04.2023 - 10.2023
Account Specialist
Lifetouch Prestige Portraits
09.2021 - 04.2023
Medical Assistant Certificate -
UEI College
High School Diploma -
South Hills High School
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