Alejandra Bernal Hermosillo
West Valley City,UT
Summary
Bilingual professional fluent in Spanish and English, with extensive customer service and organizational experience. Skilled in maintaining cleanliness, managing fast-paced environments, and delivering compassionate care. Dedicated to transitioning into a Certified Nursing Assistant (CNA) role, leveraging customer-focused skills to provide high-quality patient care and support at the University of Utah Hospital.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Household Manager
Bernal Hermosillo Family
West Valley City, UT
09.2018 - Current
- Oversaw daily operations of the household, effectively managing school schedules, appointments, and activities for five family members.
- Prepared and planned nutritious meals to meet the dietary needs and preferences of the household.
- Maintained a clean, safe, and organized living environment by performing cleaning, laundry, and general maintenance tasks.
- Assisted family members with daily living tasks, ensuring their comfort, safety, and well-being.
- Provided care and support for elderly or dependent family members, including transferring and repositioning to prevent pressure sores.
- Demonstrated strong multitasking skills and adaptability in a dynamic home environment.
Proxima Health Scholar
Proxima Careers
Salt Lake City, UT
10.2024 - 12.2024
- Completed a comprehensive healthcare training program, gaining essential skills in patient care, medical terminology, infection control, and safety protocols critical for providing high-quality care as a CNA.
- Engaged in professional development workshops on resume writing, interview techniques, and communication skills, enhancing preparedness for job applications and workplace success in a healthcare environment.
Cashier
Beto’s Mexican Restaurant
Kearns, UT
08.2020 - 05.2021
- Delivered exceptional customer service by processing orders accurately and efficiently.
- Verified customer orders and ensured food safety and quality.
- Maintained a clean and organized workspace to meet safety standards.
Construction Cleaner
West Jordan, UT
01.2020 - 08.2020
- Cleaned and sanitized construction sites to create safe, organized environments.
- Removed debris and prepared spaces for use by teams and contractors.
Sales Associate & Customer Service Representative
Metro PCS
West Jordan, UT
09.2016 - 10.2018
- Assisted customers in selecting services and managing billing inquiries.
- Communicated effectively to resolve issues, ensuring customer satisfaction.
Cashier
Rancho Market
Rose Park, UT
06.2013 - 10.2016
- Handled transactions and maintained excellent accuracy.
Front Desk Assistant
Auto Auction
West Valley City, UT
03.2016 - 09.2016
- Provided administrative support, including organizing vehicle records and managing payments.
- Communicated with clients to ensure satisfaction and clarity on available inventory.
Sales Representative
Meli’s Fashion
West Valley City, UT
04.2011 - 03.2013
- Provided personalized customer service, improving client satisfaction and increasing sales.
- Assisted in managing inventory and preparing marketing displays.
Retail Assistant
Azteca Retail
West Valley City, UT
10.2009 - 10.2010
- Provided customer service and sales support, meeting daily goals for sales and inventory management.
Food Prep Assistant
Abejita Refresqueria
West Jordan, UT
04.2008 - 09.2009
- Prepared and served meals with attention to cleanliness and food safety standards.
Education
High School Diploma - undefined
Horizonte Instruction and Training Center
Salt Lake City, UT05.2025
Skills
Healthcare Skills: Patient care, infection control, safety protocols, bedside manner, transferring/repositioning patients
Technical Skills: Proficient in Microsoft Suite, Google Suite, and Social Media tools
Communication: Fluent in English and Spanish; adept in building rapport with patients and colleagues
Customer Service: Experienced in providing compassionate service in high-pressure environments
Organization: Skilled in maintaining clean, safe, and efficient workspaces
Problem Solving: Proven ability to resolve issues effectively while meeting organizational goals
Certification
- Certified Nursing Assistant (CNA) Salt Lake Community College | Exp: December 21, 2026
- CNA License #: UT014343101068
- Completed 24 hours of clinicals at Sandstone South Salt Lake
- First Aid, BLS
- Food Handler Permit | Issued by: Utah/ Salt Lake County | Expiration: September 2026
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Proxima Health Scholar
Proxima Careers
10.2024 - 12.2024
Cashier
Beto’s Mexican Restaurant
08.2020 - 05.2021
Construction Cleaner
01.2020 - 08.2020
Household Manager
Bernal Hermosillo Family
09.2018 - Current
Sales Associate & Customer Service Representative
Metro PCS
09.2016 - 10.2018
Front Desk Assistant
Auto Auction
03.2016 - 09.2016
Cashier
Rancho Market
06.2013 - 10.2016
Sales Representative
Meli’s Fashion
04.2011 - 03.2013
Retail Assistant
Azteca Retail
10.2009 - 10.2010
Food Prep Assistant
Abejita Refresqueria
04.2008 - 09.2009
High School Diploma - undefined
Horizonte Instruction and Training Center