Dedicated and results-oriented professional with a proven track record in my listed professional experience. Skilled in upholding professionalism so that I can positively contributing to any company I am apart of through my sheer ambition and drive.
Overview
9
9
years of professional experience
Work History
Extra Help Peer Support Specialist
Behavioral Health and Recovery Services
Los Banos, CA
2021.11 - Current
Effectively communicate through mulitple methods: telephone, e-mail and face to face
Conduct peer support in clinic by: running group activities, being mindful of diverse populations, identify potential conflicts to prevent escalation, and assist patients with arranging appointments
Meet project deadlines
Provide transportation to and from appointments for patients
Assist on-site doctors, nurses and patients with Telehealth appointments
Manage phone lines and facilitate phone calls with patients and staff
Behavioral Therapist
Genesis Behavior Center
Los Banos, CA
2021.04 - 2022.04
Directed therapy programs in clinic, for up to 3 children simultaneously
Communicate progress with patients' parents and work on a plan with parents to focus on certain behaviors
Create a safe and supportive environment for clients to explore difficult emotions or behaviors.
Maintained accurate records of clinical progress notes detailing all relevant information from each session.
Encouraged parents to use positive reinforcement techniques such as rewards systems for desired behaviors.
CNA
New Bethany Nursing Home
Los Banos, CA
2019.09 - 2020.05
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Monitored food intake and output as directed by nursing staff.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Performed vital sign assessments, such as taking blood pressure and temperature.
Assisted resident patients in daily ambulation and transfers using proper body mechanics.
Reported changes in patient conditions to registered nurse or physician.
Answered patient call lights promptly and responded to requests appropriately.
Documented patient care services by charting in designated areas.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Factory Line Worker
Mohawk Packing
Los Banos, CA
2016.02 - 2016.10
Perform basic quality control inspections by checking quality of products for defects and discrepancies
Package meat in a timely manner
Communicate professionally with supervisors to make sure the product is of the best quality.
Customer Service Cashier
Panda Express
Los Banos, CA
2015.03 - 2016.02
Make sure to uphold top quality customer service for all customers by: making sure the customer is always right, handling all orders with care, resolving customer complaints in a professional manner and ensuring an enjoyable dining experience within the restaurant
Cashiers responsibilities: Taking customer orders, cash handling and balancing registers
Maintained restaurant cleanliness by: organizing, cleaning and sanitizing work stations and lobby
Education
High School Diploma -
Los Banos High School
Los Banos, CA
01.2010
Skills
Bilingual: Spanish and English
MS Office & 365
Customer Service
Administration
Professionalism
Task Switching
Adaptable
Ambitious
Record Keeping
File Maintenance
Documentation
Group Facilitation
Languages
Spanish
Native/ Bilingual
Timeline
Extra Help Peer Support Specialist
Behavioral Health and Recovery Services
2021.11 - Current
Behavioral Therapist
Genesis Behavior Center
2021.04 - 2022.04
CNA
New Bethany Nursing Home
2019.09 - 2020.05
Factory Line Worker
Mohawk Packing
2016.02 - 2016.10
Customer Service Cashier
Panda Express
2015.03 - 2016.02
High School Diploma -
Los Banos High School
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