CINDY GARCIA
Alpha Project for the Homeless TPSS
San Diego,CA
13
years of professional experience
1
Certification
2
Languages
Bilingual Case Management and Client Services Professional experienced in managing caseloads and conducting client interviews to verify income and eligibility. Skilled in navigating complex housing, healthcare, and social-service programs while delivering referrals and timely support. Strong administrative background with a focus on organization, documentation, and effective communication.
Work History
Housing Navigator / Peer Support Specialist
8 Months- Managed caseload of 38 clients, delivering case management, advocacy, housing navigation, referrals, and ongoing support.
- Conduct client intake interviews and assessments to identify needs, eligibility factors, barriers, and appropriate resources.
- Assist clients with applications, income verification, paperwork, and other requirements needed to obtain and maintain housing and benefits.
- Explain Section 8 requirements, housing/property rules, program policies, deadlines, and continued participation requirements in clear, client-friendly language.
- Request missing or updated documentation, follow up with clients, and submit recertification materials and required verifications within program timelines.
- Track eligibility status, documentation requirements, deadlines, and changes in client circumstances through ongoing communication and electronic case records.
- Assisted clients with applications, income verification, and paperwork to secure and maintain housing and benefits.
- Coordinated referrals and services with healthcare providers, behavioral health programs, benefits agencies, landlords, property managers, and community organizations to enhance client support.
- Supported successful housing placements for 5+ clients by coordinating applications, documentation, landlord communication, transportation, and move-in needs.
Community Life Ambassador (On-Call)
1 Year 6 Months- Provided direct support to individuals and families experiencing homelessness, crisis situations, and complex social needs.
- Communicated program expectations, policies, procedures, and available services to ensure clients understood their options and next steps.
- Identified client needs and connected individuals with relevant resources, enhancing access to necessary support services.
- Communicated program expectations, policies, procedures, available services, and next steps while maintaining a respectful and supportive environment.
- Assisted with crisis de-escalation and problem-solving, prioritizing professionalism and client dignity to foster trust and safety.
Customer Service Advocate II
2 Years 2 Months- Conducted client-focused conversations to assess healthcare, behavioral health, and social-service needs, facilitating access to appropriate resources and next steps.
- Explained benefits, services, requirements, and available resources clearly and professionally.
- Connected members with healthcare providers, behavioral health resources, and community programs through referrals and service navigation.
- Responded to client inquiries, researched concerns, and coordinated with internal teams to resolve service-related issues.
- Gathered and documented sensitive personal information while maintaining confidentiality and following organizational policies and procedures.
- Responded to client inquiries and researched concerns, coordinating with internal teams to efficiently resolve service-related issues.
Veterinary Assistant / Client Services
8 Years- Coordinated scheduling, client records, documentation, telephone communication, data entry, and administrative tasks in fast-paced healthcare environments to ensure seamless operations.
- Provided compassionate client service during stressful situations while balancing multiple administrative and clinical priorities.
- Communicated procedures, instructions, follow-up requirements, and clinic policies clearly to clients.
- Delivered compassionate client service during stressful situations while effectively managing multiple administrative and clinical priorities.
- Collaborated with veterinarians, technicians, administrative staff, and clients to ensure timely and professional service delivery.
Education
Certified Veterinary Assistant
Skills
Case Management & Caseload Management
Eligibility & Recertification
Income & Document Verification
Client Intake & Interviews
Program Compliance
Client Education
Records Management
Data Entry
Referrals & Resource Navigation
Confidential Documentation
Administrative coordination
Deadline Tracking
Microsoft Office
Clarity HMIS
English/Spanish
Technical: Clarity HMIS | Microsoft Office Suite | Electronic Case Documentation | Data Entry | Records Management | Virtual Communication Platforms
Additional: Bilingual English/Spanish | Valid California Driver’s License | Reliable Transportation | Confidential Records Management | Strong Written & Verbal Communication | Client-Centered Service | Organization & Deadline Management
Certification
Mental Health First Aid Certification — National Council for Mental Wellbeing
Languages
English/Spanish
Bilingual English/Spanish
TECHNICAL & ADDITIONAL QUALIFICATIONS
- Technical: Clarity HMIS | Microsoft Office Suite | Electronic Case Documentation | Data Entry | Records Management | Virtual Communication Platforms
- Additional: Bilingual English/Spanish | Valid California Driver’s License | Reliable Transportation | Confidential Records Management | Strong Written & Verbal Communication | Client-Centered Service | Organization & Deadline Management
EDUCATION & CERTIFICATIONS
Professional Training: Housing Navigation & Engagement; Introduction to Housing Models; Fair Housing Basics; Harm Reduction for the Homeless Sector; Trauma-Informed Care; Trauma-Informed Outreach & Engagement; Serious Mental Illness & Homelessness; Whole Person Care for Opioid Use Disorder; Supporting People Who Use Methamphetamine; Behavioral Health & Crisis Training — Centene Corporation
Personal Information
- Title: Bilingual English/Spanish | Valid California Driver’s License
- Driving License: Valid California Driver’s License
Timeline
Housing Navigator / Peer Support Specialist
Alpha Project for the Homeless TPSS
01.2026 - CurrentRead More
Community Life Ambassador (On-Call)
San Diego Rescue Mission
07.2024 - 01.2026Read More
Customer Service Advocate II
Centene Corporation
04.2023 - 06.2025Read More
Veterinary Assistant / Client Services
Multiple Veterinary Clinics
01.2014 - 01.2022Read More
Pima Medical Institute
Read More