LUISA DUARTE
Alpha Project TPSS
Temecula,CA
2
Languages
1
Certification
6
years of professional experience
Experienced Housing Navigator and Peer Support Specialist skilled in managing diverse caseloads and facilitating housing identification, stabilization, and service coordination. Proficient in utilizing county housing vouchers and HMIS documentation, collaborating with multidisciplinary teams to meet complex client needs. Resourceful mentor for new hires, fostering knowledge-sharing while effectively managing a full caseload.
Work History
Lead Housing Navigator/Case Manager
1 Year 7 Months- Manage a county & PSH housing voucher caseload of 30-35 clients, providing housing identification, case management, stabilization, and peer-based support services.
- Guided clients in identifying and overcoming barriers to housing and income, including documentation, benefits access, and housing search.
- Assist clients with obtaining and completing required documentation for housing placement, benefits enrollment, and income verification.
- Coordinated and advocated for services to effectively address client needs.
- Maintain timely and accurate documentation in HMIS and related case management systems in compliance with agency and county standards.
- Address urgent and unanticipated client needs to support housing stability and program compliance.
- Utilize peer support principles and lived experience, when appropriate, to increase client engagement and trust.
- Mentored junior staff on best practices in case management, fostering professional development.
Residential Specialist
7 Months- Facilitated resident safety and stability in shelter by ensuring adherence to program guidelines.
- Streamlined client intake processes and partnered with program leadership to enhance transitions into services.
- Assisted with client intake processes and collaborated with program leadership to ensure smooth transitions into services.
- Organized social and recreational activities to foster resident engagement and build community.
Education
Licensed Cosmetologist
Associate of Arts - Social Work
High School Diploma
Skills
Housing voucher management
Case management advocacy
Peer support services
Crisis intervention
Staff Support & Leadership: Provide guidance and support to new hires by sharing best practices
workflows
and county processes while maintaining a full caseload.
Data management: Proficient in HMIS and Clarity
maintaining accurate
timely documentation in alignment with agency
county
and HHSA standards.
Collaborative communication
Certification
- Harm Reduction
- Trauma-Informed Outreach and Engagement
- Serious Mental Illness and Homelessness
Languages
English
Spanish
Timeline
Lead Housing Navigator/Case Manager
Alpha Project TPSS
02.2025 - CurrentRead More
Residential Specialist
Alpha Project Family Shelter
06.2020 - 01.2021Read More
Junipero Serra High School
High School Diploma
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San Diego Miramar College
Associate of Arts from Social Work
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Paul Mitchell The School
Licensed Cosmetologist
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