KAREEM BARUTI
Denver,CO
Summary
Experienced Sales Manager, Housing Navigator, and Case Management professional with a strong background in Medicare sales, health advising, client services, housing stabilization, and team leadership. Skilled in sales strategy development, revenue growth, performance coaching, staff training, pipeline development, client relationship management, compliance, and business analytics. Demonstrated success leading teams, improving performance metrics, generating new business, resolving complex client issues, and maintaining regulatory compliance. Also experienced in housing navigation, individualized service plans, client assessments, landlord and property management partnerships, VA/community resource coordination, benefits navigation, financial assistance support, and permanent housing placement. Brings a unique blend of sales leadership and human services experience, with a track record of building trust, improving client outcomes, and supporting individuals through complex insurance, housing, and resource systems.
Overview
11
11
years of professional experience
Work History
Housing Navigator/ Case Manager
VOLUNTEERS OF AMERICA (SSVF)
Denver, Colorado
02.2024 - Current
- Coordinated housing placements for 50+ veterans monthly, achieving a 95% success rate in securing permanent housing.
- Managed caseloads of 30+ veterans, providing tailored support in housing, financial assistance, and career services.
- Facilitated access to VA benefits and community resources, resulting in a 20% increase in clients securing stable employment.
- Developed and maintained relationships with 10+ local housing providers, streamlining the housing application process for veterans.
- Conducted intake assessments and created individualized service plans for veterans.
Medicare Sales Manager
AMERICAN SENIOR BENEFITS
Murfreesboro, Tennessee
05.2022 - 02.2024
- Boosted company growth by 27% by coaching and promoting high-performing sales and account management employees, ensuring qualified leaders filled key positions.
- Enhanced client trust and product credibility, preparing targeted sales presentations that demonstrated measurable product success.
- Increased profit margins through strategic budget control, overhead reduction, and optimized product turnover.
- Improved team performance by 18% by evaluating individual progress and implementing tailored development plans to align with and exceed departmental objectives.
- Forged new partnerships with healthcare providers, expanding outreach and capturing previously untapped client segments within the senior benefits market.
LICENSED HEALTH ADVISOR
EHEALTH
Murfreesboro, Tennessee
01.2019 - 04.2022
- Guided over 450 members through the enrollment process, helping them with options suited to their unique health needs.
- Resolved over 200 benefit, eligibility, and claims issues, ensuring a smoother experience for clients and fostering stronger customer relationships.
- Generated 700+ new sales leads through direct referrals, networking efforts, and targeted marketing campaigns, significantly expanding the client base.
- Maintained compliance with all healthcare regulations, achieving a 100% regulatory compliance score during audits, which safeguarded client trust and company credibility.
CUSTOMER SERVICE SPECIALIST/CLAIMS AGENT
RHINO INSURANCE
Murfreesboro, Tennessee
05.2018 - 03.2020
- Resolved 96% of customer inquiries on first contact, leveraging in-depth knowledge of Rhino’s products to provide prompt, accurate assistance to renters and property owners alike.
- Trained and onboarded new hires, ensuring consistent, high-quality service delivery and maintaining department standards across the team.
- Processed over 1,200 claims, accurately evaluating coverage and ensuring clients received timely reimbursement, strengthening trust and client retention.
- Reduced claim processing time by 25% by identifying and addressing common bottlenecks, improving workflow and enhancing customer experience.
MEDICARE AGENT/MEDICARE CUSTOMER SERVICE TEAM LEAD
CONNEXION POINT
Nashville, TN
01.2019 - 02.2019
- Enhanced team performance by 35% by coaching new team members on service techniques, implementing a structured quality assurance program, and providing detailed scoring and feedback.
- Led team training sessions on advanced complaint resolution strategies, contributing to a 20% improvement in first-call resolution across the team.
- Promoted a high standard of service through direct coaching and mentorship, contributing to improved customer retention rates.
- Handled high-volume customer service calls with a focus on resolving issues efficiently and empathetically, ensuring each customer felt valued.
SALES AGENT/HEALTH ADVISOR
US HEALTH ADVISORS
Memphis, TN
04.2015 - 01.2017
- Evaluated and processed new and renewal business applications, ensuring timely and accurate acceptance or denial based on underwriting guidelines.
- Conducted thorough needs analyses to identify clients’ unique health insurance needs, resulting in more targeted and beneficial coverage recommendations.
- Maintained a high level of accuracy in client documentation to ensure smooth processing and compliance with company and regulatory standards.
- Secured qualified leads through outbound calls and relationship-building strategies, guiding prospects through plan options and facilitating enrollment in tailored health coverage solutions.
- Handled more than 600 daily inbound and outbound calls from health plan customers.
Education
B.S. - Biology – Physiology/ Neuroscience – Psychology
Middle Tennessee State University
Murfreesboro, TN01.2022
Skills
Affordable housing
Case management
Negotiation
Fair housing regulations
Trauma-informed care
Team leadership
Property management
Social services
Deal Structuring
Sales Strategy Development
Sales planning
Client relationship management
Community INVOLVEMENT
- Masjid Al-Mu’minun, Food Pantry, 2015, Current
- Woodfork AME Church YD, Youth Choir Music Director, 2017, 2023
- MT (Middle-Tennessee) Lambda, Advocate, 2017, 2022
- JUCA Youth Development, Project Manager, 2015, 2019
Timeline
Housing Navigator/ Case Manager
VOLUNTEERS OF AMERICA (SSVF)
02.2024 - Current
Medicare Sales Manager
AMERICAN SENIOR BENEFITS
05.2022 - 02.2024
LICENSED HEALTH ADVISOR
EHEALTH
01.2019 - 04.2022
MEDICARE AGENT/MEDICARE CUSTOMER SERVICE TEAM LEAD
CONNEXION POINT
01.2019 - 02.2019
CUSTOMER SERVICE SPECIALIST/CLAIMS AGENT
RHINO INSURANCE
05.2018 - 03.2020
SALES AGENT/HEALTH ADVISOR
US HEALTH ADVISORS
04.2015 - 01.2017
B.S. - Biology – Physiology/ Neuroscience – Psychology
Middle Tennessee State University