Deborah Jackson
Paramount,CA
Summary
Dedicated support professional with a proven track record in enhancing organizational efficiency, fostering effective communication, and delivering exceptional customer service. Highly detail-oriented, consistently meeting deadlines while excelling in independent work and thriving in diverse environments. Strong work ethic and adaptability are complemented by extensive experience in the mental health field, specializing in case management and crisis intervention. Expertise includes developing individualized care plans, advocating for client needs, and coordinating with multidisciplinary teams to ensure holistic care and improved client outcomes.
Overview
9
9
years of professional experience
Work History
Housing Navigator/ Case Manager
The Good Seed CDC
Long Beach, CA
04.2023 - Current
- Developed and refined strong interpersonal and communication skills through client interactions, ensuring effective and empathetic communication
- Engaged with clients regularly to build trust and rapport, understanding their unique needs and challenges.
- Gathered extensive client information through meticulous assessment processes.
- Ensured clients and families comprehended treatment plans through clear and empathetic communication.
- Encouraged conflict resolution through a supportive and unbiased approach.
- Utilized local resources to address client demands.
- Forged and sustained strong partnerships with local mental health organizations, healthcare providers, and social service agencies.
- Facilitated connections to external services including housing assistance, vocational training, and substance abuse programs.
- Handled high-stress scenarios involving clients in severe mental health crises with composure.
- Responsible for comprehensive intake processes, maintaining accurate and detailed records, and coordinating client care plans
- Executed detailed intake interviews to obtain in-depth insights into clients' medical histories, psychological conditions, and social contexts.
- Developed and maintained meticulous records, ensuring all client interactions, treatment plans, and progress notes were accurately documented and up-to-date.
- Created individualized care plans tailored to each client's specific needs, incorporating input from clients, families, and multidisciplinary team members.
- Regularly assessed client progress, adjusting care plans to maintain optimal support.
- Streamlined care transitions through effective communication with various healthcare providers and community organizations.
- Implemented crisis intervention strategies, providing essential support and ensuring client safety and stability
- Utilized consistent communication strategies to recognize potential mental health crises.
- Applied evidence-based crisis intervention techniques to de-escalate situations, ensuring client and staff safety.
- Delivered prompt assistance in crises through emotional support and safety planning.
- Adjusted care plans based on follow-up assessments to prevent future incidents.
- Guided team members and new hires in crisis intervention techniques, fostering a unified and ready team for emergency situations.
IHSS Provider
IHSS Los Angeles County
Los Angeles, CA
05.2019 - Current
- Delivered compassionate and individualized care to clients, both with and without mental health conditions.
- Ensured strict medication compliance and facilitated timely client appointments.
- Maintained detailed daily logs and supported clients in their daily living activities, promoting independence and well-being.
Behavioral Health Technician
Mental Health Transitions
Costa Mesa, CA
09.2022 - 04.2023
- Facilitated therapeutic group sessions and efficiently managed client appointments, promoting engagement and consistency in care.
- Ensured safe transportation of clients and provided comprehensive assistance with daily living activities.
- Conducted thorough medication audits and coordinated weekly outings, enhancing client well-being and social integration.
Behavioral Health Technician
True Recovery
Newport Beach, CA
11.2021 - 01.2022
- Managed meticulous documentation and delivered exceptional customer service to clients and families.
- Administered intake and discharge procedures, ensuring smooth transitions and continuity of care.
- Oversaw medication adherence and closely monitored detoxification vitals, ensuring client safety and health.
House Technician
Wavelengths Recovery
Huntington Beach, CA
08.2020 - 10.2020
- Conducted thorough intake and discharge processes, maintaining vital logs and observing client behavior for any concerns.
- Managed medication administration, ensuring compliance with clinical protocols and client safety.
RADT-1
Balboa Horizons
12.2016 - 03.2019
- Upheld strict client confidentiality while supporting workflow optimization and team efficiency.
- Monitored detoxification processes, providing client transportation, and ensuring a safe and supportive environment.
Education
None - HR Professionals
Dominguez Hills
Dominguez Hills 01.2016
Skills
- Case Management for Clients with Various Mental Health Diagnoses
- Housing Navigation procedures
- Expertise in developing and implementing personalized care plan
- Monitoring client progress
- Strong Interpersonal and Communication Skills
- Proficient in building rapport and trust with clients
- Effective in mediating conflicts
- Proficient in Intake Procedures and CES assessments HMIS
- Maintaining accurate, up-to-date records
- Proficient in using Microsoft Office Suite
- Experienced with electronic health record (EHR) systems
- Skilled in online research
Timeline
Housing Navigator/ Case Manager
The Good Seed CDC
04.2023 - Current
Behavioral Health Technician
Mental Health Transitions
09.2022 - 04.2023
Behavioral Health Technician
True Recovery
11.2021 - 01.2022
House Technician
Wavelengths Recovery
08.2020 - 10.2020
IHSS Provider
IHSS Los Angeles County
05.2019 - Current
RADT-1
Balboa Horizons
12.2016 - 03.2019
None - HR Professionals
Dominguez Hills