Hi, I’m
Alejandra Cardona
Orlando,FL
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Eager to take next career step with growing organization offering opportunities for professional development and advancement.
Overview
6
years of professional experience
Work History
Winnie Palmer Women and Babies Hospital
Concierge
11.2023 - Current
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Winnie Palmer Women and Babies Hospital
Guest Services Representative
05.2023 - 11.2023
Job overview
- Escorted guests to their in-hospital destinations as needed
- Maintained current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person
- Provided information to all hospital team members
- Responded to needs of guests/team members either on the phone or in person
- Made rounds on a regular basis of patient areas to identify and meet patient/visitor needs
- Maintained excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health
- Assists Social Services with transportation and hotel or flight arrangements for patients and their families
- Displayed a caring attitude with sensitivity to the needs and concerns of customers.
Arnold Palmer Childrens Hospital
Starbucks Barista
09.2022 - 05.2023
Job overview
- Greets customers as they approach the barista bar while keeping a clean, sanitary environment
- Provides great attention to the quality of the coffee as well as the presentation
- Able to maintain efficient customer flow, while possessing good customer service skills, identifying what specific ingredients are needed to produce the drink of choice for each customer
- Contributes to a positive team environment, demonstrates composure, and thrives in day-to-day operations and demanding situations to provide a unique coffee experience
- Preparing food items/grab and go’s sold in the coffee shop as ordered by customers
- Quality and care of maintaining, cleaning, and servicing all coffee related equipment and tools while following sanitation procedures; and notifying the supervisor or manager of any necessary equipment repairs
- Responsible for the efficient operation of the registers or other computerized order entry systems in the shop
- Responsible for the collection and safekeeping of all charge slips, coffee vouchers, and processing rewards.
Remote position in Orlando Area
Jetblue Airways
04.2022 - 08.2022
Job overview
- Call center experience
- High call volume
- Problem solving
- Completing changes and cancellations of reservations for customers
- Promoting sales through recommending other Jetblue products
- Effectively documenting processes done on every reservation
- Helping customers navigate the Jetblue website and Jetblue app
- Assisting customers in understanding the ticket options and add-ons
- Toggle between multiple screens
- Excellent at talking and typing.
Advent Health Orlando Campus
Advent Health Virtual Visitation Team
07.2021 - 04.2022
Job overview
- Scheduling visitor appointments
- Covid screening visitors
- Donning and doffing visitors
- Facilitating virtual visits between family and patients to keep them connected to patients
- Communicated with nurses and techs to help create a smooth visit
- Scheduled workload in the morning for the rest of the team
- Completed companion visits with patients to make their time at the hospital a little more comfortable by playing card games or doing their favorite activity.
Orlando Health Jewett Orthopedic Institute
Orthopedic Scheduling Coordinator
03.2021 - 07.2021
Job overview
- Call center experience
- Register new patients into clinic’s system
- Trained in EPIC medical records system
- Verify patients’ information
- Check if insurance is accepted
- Add patients’ insurance
- Familiar with HIPAA
- Schedule patient appointments
- Sent emails to get sooner appointments or special requests approved
- Trained new schedulers
- Helped answer all questions regarding location, physicians, or insurance.
Universal Orlando Resorts
Starbucks Barista
04.2019 - 03.2021
Job overview
- Operated cash register to process cash, check card and credit card transactions
- Also completed purchases with cash, credit and debit payment methods
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Processed cash and credit transactions through company POS system
- Assisted customers with product selection, sales, and returns
- Organized and displayed items in visually appealing manner
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands
- Worked flexible schedule to accommodate changing customer levels
- Explained any promotions or specials with the ingredients for the customers to understand what the product is
- Trained other new baristas on all positions of the store.
Charlotte Russe Inc.
Sales Associate
07.2018 - 04.2019
Job overview
- Operated cash register to process cash, check card and credit card transactions
- Also completed purchases with cash, credit and debit payment methods
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Retrieved alternate items and sizes for customer
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Contacted other store locations to locate items to meet customer needs
- Processed cash and credit transactions through company POS system
- Assisted customers with product selection, sales, and returns
- Organized and displayed items in visually appealing manner
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands
- Worked flexible schedule to accommodate changing customer levels
- Recommended merchandise based on customer needs
- Set aside merchandise for on-hold reservations
- Guided customers in choosing items which reflected personal style and shape.
Education
Valencia CollegeOrlando, FL
In the Process of Completing Bachelors from Health Sciences
Valencia CollegeOrlando, FL
Associate of Arts from Bio-Medicine
01.2019
Skills
- Dispute mediation
- Excellent communication skills
- Customer- and service-oriented
- Team player mentality
- Active listening
- Outgoing and enthusiastic
- Reliable and punctual
- Time management ability
- Listening skills
- Verbal/written communication
- Reading comprehension skills
- Computer skills
- Call center experience
- Scheduling experience
- Customer Service experience
- Strong Work Ethic
- Effective problem solving
- Highly Adaptable
- Excellent Multitasking
- Proactive attitude
- Discreet confidentiality
- Polite telephone etiquette
Timeline
Concierge
Winnie Palmer Women and Babies Hospital
11.2023 - Current
Guest Services Representative
Winnie Palmer Women and Babies Hospital
05.2023 - 11.2023
Starbucks Barista
Arnold Palmer Childrens Hospital
09.2022 - 05.2023
Jetblue Airways
Remote position in Orlando Area
04.2022 - 08.2022
Advent Health Virtual Visitation Team
Advent Health Orlando Campus
07.2021 - 04.2022
Orthopedic Scheduling Coordinator
Orlando Health Jewett Orthopedic Institute
03.2021 - 07.2021
Starbucks Barista
Universal Orlando Resorts
04.2019 - 03.2021
Sales Associate
Charlotte Russe Inc.
07.2018 - 04.2019
Valencia College
In the Process of Completing Bachelors from Health Sciences
Valencia College
Associate of Arts from Bio-Medicine
Similar Profiles
Cael BruntonCael Brunton
Patient Transporter at Winnie Palmer Hospital for Women and BabiesPatient Transporter at Winnie Palmer Hospital for Women and Babies
Kimberly RobinsonKimberly Robinson
Surgical Technologist at Winnie Palmer Hospital For Women & BabiesSurgical Technologist at Winnie Palmer Hospital For Women & Babies
Iman ElbadriIman Elbadri
Rapid Response Nurse at Winnie Palmer Hospital for Women and BabiesRapid Response Nurse at Winnie Palmer Hospital for Women and Babies
Jose A GonzalezJose A Gonzalez
Program Manager at Avanos OrthopedicsProgram Manager at Avanos Orthopedics
Naia HarrisonNaia Harrison
Cashier/Sales Associate at Charlie's Bakery & CreameryCashier/Sales Associate at Charlie's Bakery & Creamery