Alejandra Cardona
Boston,MA
Summary
Responsible in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
6
6
years of professional experience
Work History
Bartender
TIKI ROCK/BROAD STREET ENTERTAINMENT
08.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Helped management plan and serve bar menu exceeding customer expectations.
- Completed requisitions to maintain required stock par levels.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender/Server
TOPMIX BAR & KITCHEN
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Moxy Hotel/Fenway Festivals Inc
07.2023 - 06.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server
STAGE KARAOKE STUDIOS
01.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant General Manager
Juicygreens
01.2020 - 08.2021
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Helped team develop specialized projects, events and promotions.
- Developed and implemented promotions and publicity programs to achieve remarkable business increase.
- Disciplined and maintained staff to deliver hospitable, professional service.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
Waitress and Bartender
Bonao Restaurant
06.2019 - 12.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Cleared table and bussed dishes to allow for quick setups.
Education
Some College (No Degree) - Airport Services And Flight Attendant
Aviation School
TIPS On Premise Alcohol Server Training -
Tips Certification
07-2023
Skills
- Dining customer service
- Effective customer upselling
- Business operations background
- Training and development skill
- Team leadership strength
- Food inspection
- Menu knowledge
- Safe food handling
- High-volume dining
LANGUAGES
English
Spanish
Timeline
Bartender
TIKI ROCK/BROAD STREET ENTERTAINMENT
08.2024 - Current
Bartender
Moxy Hotel/Fenway Festivals Inc
07.2023 - 06.2024
Bartender/Server
TOPMIX BAR & KITCHEN
11.2022 - Current
Server
STAGE KARAOKE STUDIOS
01.2022 - 08.2023
Assistant General Manager
Juicygreens
01.2020 - 08.2021
Waitress and Bartender
Bonao Restaurant
06.2019 - 12.2019
Some College (No Degree) - Airport Services And Flight Attendant
Aviation School
TIPS On Premise Alcohol Server Training -
Tips Certification
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