Alejandra Carpenter
Waterloo,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dietary Aide
Ravenwood Specialty Care
Waterloo, IA
01.2019 - 10.2019
- Set up trays and food service carts to deliver food to residents.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Followed dietary procedures in accordance with established policies.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
Checker
Hy-Vee
Waterloo, IA
11.2019 - 10.2020
- Scanned customer purchases and worked to streamline transactions.
- Processed payments promptly for customers to exceed productivity standards.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Customer Service Associate
Hy-Vee
Waterloo, IA
10.2020 - 04.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Cake Designer
Hy-Vee
Waterloo, IA
04.2021 - 03.2023
- Designed appealing product displays to maintain unique presentation.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Created attractive dessert trays for catering events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
- Met with customers to discuss needed bakery items and take orders.
- Organized store by returning merchandise to proper areas and restocked displays.
- Mentored baking staff in proper techniques and bakery procedures.
Cake Designer
Scratch Cupcakery
Cedar Falls, IA
03.2023 - Current
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Designed appealing product displays to maintain unique presentation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
- Combined ingredients by hand and with electric mixing equipment.
- Measured and weighed ingredients to prepare dough for recipes.
- Adapted measurements to meet quantity of bakery items being prepared.
Education
High School Diploma -
West High School
Waterloo, IA05.2021
Skills
- Active Listening
- OSHA Compliance
- People Skills
- Conflict Resolution
- Organizational Skills
- Relationship Building
- Reliable & Trustworthy
- Customer Service
- Friendly, Positive Attitude
- Critical Thinking
- Task Prioritization
- Written and Verbal Communication
Timeline
Cake Designer
Scratch Cupcakery
03.2023 - Current
Cake Designer
Hy-Vee
04.2021 - 03.2023
Customer Service Associate
Hy-Vee
10.2020 - 04.2021
Checker
Hy-Vee
11.2019 - 10.2020
Dietary Aide
Ravenwood Specialty Care
01.2019 - 10.2019
High School Diploma -
West High School