Alejandra Castro
Houston,TX
Summary
Dynamic professional with extensive experience at City Waste, excelling in customer service and dispatch coordination. Proven ability to manage high call volumes and streamline operations, ensuring timely processing of invoices. Skilled in route planning and time management, consistently delivering effective solutions to enhance service quality and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Administrator /Dispatcher
City Waste
09.2022 - Current
- Managed high call volumes while providing customer support and maintaining professional composure.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Answered multiple phone lines , routing calls, delivering messages to staff members / management
- Dispatching, routing, and tracking of 18 fleet vehicles.
- Communicated with drivers and customers to resolve any issues at hand.
- Planned, organized, and managed work schedule for 18 drivers
- Prepared vendor invoices and processed incoming payments.
Customer Service Representative
Waste Connections Inc.
10.2021 - 09.2022
- Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
- Accepting payments from customers, researching customer billing inquiries and updating customer account information.
- Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
Education
High School Diploma -
Blanson CTE Senior High School
311 West Road, Houston, TX 7703807-2020
Skills
- Customer service
- Data entry
- Recordkeeping and file management
- Time management
- Scheduling
- Dispatch software
- Route planning
- Dispatch coordination
Timeline
Administrator /Dispatcher
City Waste
09.2022 - Current
Customer Service Representative
Waste Connections Inc.
10.2021 - 09.2022
High School Diploma -
Blanson CTE Senior High School
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