Alejandra Cervantes
Chicago,IL
Summary
Dynamic telecommunications professional with extensive experience at Holy Cross Hospital, excelling in patient communication and emergency response. Proficient in Epic and Meditech software, I lead teams effectively while ensuring compliance with HIPAA regulations. Recognized for problem-solving abilities and delivering exceptional customer service in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Telecommunications Operator
Holy Cross Hospital
Chicago, USA
09.2024 - Current
- Answer calls to the main hospital line from the public, patients, and staff.
- Rout calls to the correct hospital department, patient rooms, or personnel.
- Provide callers with basic information regarding hospital schedules and procedures. And patient information, while following HIPAA regulations.
- Operate paging equipment for both routine messages and emergency codes.
- Respond and take the appropriate actions for in-house emergency codes, and other hospital alarms.
- Act as a communications link between hospital personnel and external agencies, such as the police, fire, and rescue.
- Keep accurate logs of all calls and messages, and on-call schedules for physicians and hospital staff.
- Exhibit strong customer service skills when communicating with all callers, including patients who may be anxious or upset.
- Maintain a calm and poised demeanor during stressful, high-volume, or emergency situations.
HIM Scanner
Rush University Medical Center
Chicago, USA
03.2019 - Current
- Process Clinical Documents from Outpatient visits through OnBase and EPIC (Prep, Scan, Index, commit daily clinical visits)
- Thorough QA Review of Patient information to provide accuracy/safety following HIPAA guidelines
- Collaborate well with teammates to provide coverage throughout the department
- Verifies images are correct and legible
- Retrieves and file medical records, per facility protocol
- Provides multi-line phone coverage for routing incoming calls appropriately
HIM Tech II
Mount Sinai Hospital
Chicago, USA
11.2004 - 02.2019
- Process inpatient/outpatient (Prep scan and index inpatient/outpatient daily discharges)
- Merging patient’s medical records in the system software
- Providing outstanding customer service
- Work collaboratively with the HIM Director monitoring and reporting quality and quantity of work performed by completing weekly audits of chart retrieval, and re-filing charts
- Documents and shares findings with management
- Assist with any special projects requested by administration that apply to HIM or other HIM area of responsibility
Education
High School Diploma -
Benito Juarez High School
06.2002
Skills
- Team leader
- Epic
- Meditech Software
- Omtool Software
- Problem-solving
- Training
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Telecommunications Operator
Holy Cross Hospital
09.2024 - Current
HIM Scanner
Rush University Medical Center
03.2019 - Current
HIM Tech II
Mount Sinai Hospital
11.2004 - 02.2019
High School Diploma -
Benito Juarez High School