Jasmine Townsend
Jackson,MS
Summary
Accomplished and energetic cashier with a solid history of achievements at Metro PCS. Motivated leader with a strong organizational and prioritization abilities. Areas of expertise include helping and fixing phones. I put the phones together for the customers and made sure that they knew what to do with the phones, our policy regarding the phones, and what to do if they are brought back or if they get wet. Resourceful Telecommunications Operator known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in switchboard operations, emergency response coordination, and technical troubleshooting. Excel in communication, problem-solving, and adaptability, ensuring optimal performance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Telecommunications Operator
UMMC Hospital
jackson, MS
09.2024 - Current
- Assisted patients and staff with inquiries to ensure clear communication.
- Operated multi-line phone systems to manage incoming and outgoing calls.
- Trained new operators on procedures and communication protocols.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Maintained accurate records of all customer interactions in the company database.
- Coordinated with other departments to resolve any discrepancies or errors related to customer accounts.
asm
Burger King/GPS Hospitality
Jackson, MS
07.2017 - 01.2025
- Processed transactions at cash register, ensuring accuracy and efficiency.
Retrieved shopping carts from parking area for customer convenience.
Maintained well-stocked shelves to meet customer demands.
Conducted regular cleaning activities, including mopping and wiping surfaces.
Assistant Manager
It’s fashion metro
Jackson, MS
06.2019 - 07.2024
- Served as second key manager, overseeing operations and supporting team members when required.
- Trained team members on effective customer service techniques to improve satisfaction.
- Coordinated visual merchandising strategies to enhance overall shopping experience.
- Handled cash management procedures, ensuring accuracy in all transactions.
Key holder
Roses Discount Stores
Jackson, MS
05.2022 - 06.2024
- Executed store opening and closing procedures to ensure operational efficiency.
Handled soft line department responsibilities, specializing in clothing sales and inventory management.
Shift Manager
Moe's Southwest Grill
Madison, MS
07.2021 - 03.2023
- Mentored new staff on company policies and procedures, fostering a knowledgeable team.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Ensured compliance with health and safety regulations throughout all shifts.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly, enhancing the dining experience.
- Managed daily cash intake by counting registers and calculating profits.
Digital shopper
Walmart E-Commerce Distribution Center
Madison, MS
12.2020 - 02.2022
- Roam floor evaluating customer items prepared for packing and shipping
Customer Service Representative
Family Dollar
Jackson, MS
09.2017 - 02.2019
- Assisted customers with product inquiries and provided accurate information.
- Processed transactions efficiently at the point of sale system.
- Maintained store appearance by organizing merchandise and displays.
- Collaborated with team members to ensure smooth store operations.
Education
Diploma - N/A
Callaway High School
Jackson, MS05-2015
Associates - Business
Hinds Community College
Skills
- Read, type, file (10 years)
- Customer Service
- Team Member
- Fast Food
- Cashiering
- Cleaning Experience
- Food Service
- Retail Sales
- Sales
- Heavy lifting
- E-Commerce
- Digital Marketing
- WordPress
- Front desk
- Hotel experience
- Dental office experience
- Warehouse experience
- Restaurant experience
- Multi-line phone systems
- Record maintenance
- Training new operators
- Team leadership
- Cash handling procedures
- Problem solving
- Time management
- Copywriting
- Filing
- Retail management
- Management
- Supervising experience
- Accounting
- Cash handling
- Baking
- Host/hostess experience
- Customer support
- LAN
- Typing
- PeopleSoft
- Microsoft Access
- P&L Management
Additional Information
- Skills:
- Customer and personal service
- Speaking
- Social perceptiveness
- Sales and marketing
- Time management
- Reading comprehension
Timeline
Telecommunications Operator
UMMC Hospital
09.2024 - Current
Key holder
Roses Discount Stores
05.2022 - 06.2024
Shift Manager
Moe's Southwest Grill
07.2021 - 03.2023
Digital shopper
Walmart E-Commerce Distribution Center
12.2020 - 02.2022
Assistant Manager
It’s fashion metro
06.2019 - 07.2024
Customer Service Representative
Family Dollar
09.2017 - 02.2019
asm
Burger King/GPS Hospitality
07.2017 - 01.2025
Diploma - N/A
Callaway High School
Associates - Business
Hinds Community College
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