Kimberly Robertson

•Coordinated high-volume inbound calls and patient communications across multiple hospital departments.

•Supported patient scheduling and routing to appropriate providers and services.

•Utilized EPIC system to document patient interactions and maintain accurate records.

•Ensured strict HIPAA compliance while handling sensitive patient information.

•Communicated effectively with medical staff to streamline patient care coordination.

• Coordinated with medical staff to ensure timely response to patient needs.

•Managed front desk operations, including guest check-ins, scheduling, and payment processing.

•Performed daily audits of hotel activities, such as room occupancy, revenue postings, and housekeeping status reports.

•Provided excellent customer service by tactfully handling guest inquiries and complaints.

•Audited the daily guest ledger to verify and balance all entries.

• Resolved guest inquiries and issues efficiently, enhancing overall experience.

•Delivered remote customer support in a virtual call center environment.

•Assisted customers with scheduling service appointments and troubleshooting technical issues.

•Managed multiple systems simultaneously to track customer interactions.

•Processed warranty claims, returns, and payments while maintaining high customer satisfaction.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•Updated and maintained patient records within the EMR system.

•Assisted with patient intake, documentation, and care coordination.

•Supported medical staff with administrative tasks and scheduling needs.

•Followed infection control protocols and adhered to HIPAA guidelines.

•Supervised home healthcare staff, ensuring high-quality patient care and safety standards.

•Trained new hires on HIPAA compliance, safety protocols, and company policies.

•Assisted clients with daily living activities, including medication reminders, personal care, and meal preparation.

•Maintained accurate patient records and ensured personalized, compassionate care.