Alejandra Chavez
Fontana,CA
Overview
8
8
years of professional experience
Work History
Supplemental Coordinator
Arrowhead Evaluation Services
Redlands, CA
10.2023 - Current
- Handled Medical records pertaining to patient/ applicants during their Worker's Compensation cases.
- Gathered and organized all required legal documents from Attorney's and insurance Adjuster's to send to the Panel Qualified Medical Examiner.
- Ensured all records and documentation met all med-legal requirements for supplemental reports.
- Coordinated with multiple departments to ensure that provided medical records and documentation where handed to the PQME Doctor for their review and supplemental reporting..
- Generated diagnostic scripts based on the doctor's request in the QME/Supplemental reports.
- Ensured all parties on file were sent any requested Diagnostic scripts.
- Accurately maintained and updated patients medical file, and any changes to parties on file.
- Developed strong rapport with doctors, attorneys and adjusters by assisting with any questions or concerns in a timely manner via E-mail and phone calls.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
Patient Service Representative
Radnet- Breast Care and Imaging Center of Grove
09.2022 - 09.2023
- Completed patient registration, insurance verification, and collected payments for deductibles and/or co-pays
- Scheduled and Rescheduled patients
- Pre-process patients for following day
- Obtained referrals and submit for insurance authorizations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Behavior Interventionist
Intercare Therapy
06.2022 - 09.2022
- As a Behavior Interventionist at Intercare, my primary responsibilities consist of using the principles of Applied Behavior Analysis, implement each client's clinical treatment programming and behavior intervention strategies by providing one-on-one direct intervention and therapy services to children with autism and related disorders
- Provide autism and ABA education and training to primary caregivers and family members
- Produce required administrative and clinical paperwork with accuracy and timeliness.
COVID-19 Data intake Specialist
Staffing Solutions Of Hawaii| Capture Diagnostics
12.2021 - 03.2022
- As a COVID-19 Data Intake specialist my role consisted of setting up and taking down COVID -19 testing site, ensuring that there was a clean and organized station, keeping inventory of all supplies needed on a day to day bases, providing and assisting individuals with registration paperwork, and relaying instruction on how to self-administer specimen collection
- The role as a data intake specialist was not limited to the duties mentioned above, considering that there was a variation of ages that required additional assistance.
Student Intern
Arrowhead Orthopaedics
- As a student intern I was required to write and design a series of brochures with public health education approach
- Conduct and present on public health topics related to management and nutrition
- Develop a quick guide to nutrition for the employees at Arrowhead Orthopaedics and a presentation on the topic of food deserts.
Sales Associate/Supervisor
Perry Ellis
10.2019 - 06.2021
- I was responsible for ensuring customers were satisfied with their experience at the store
- In additional to customer satisfaction, I helped maintain the overall visual appearance of the store to help achieve high level of service and sales productivity.
Sales Associate/Cashier
Marshalls
12.2017 - 10.2019
- Restocked the merchandise on the sales floor and maintained the merchandise in its corresponding department while assisting customers with any of their shopping needs
- Worked and trained others in the cash registers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Highgate Senior Living
03.2016 - 04.2016
- I was taking an occupational education class where we worked at a nursing home for 5 weeks
- A classmate and I were assigned to perform many basic care tasks for patients, like grooming, dressing, bathing, eating, and exercising
- We also assisted the nursing staff with medical tasks like taking blood, monitoring vitals with medical equipment and reporting patient behavior and wellbeing.
Education
Bachelor of Science Health Science - Public Health Education
California State University San Bernardino
San Bernardino, CA08.2021
High school Diploma -
Etiwanda High School
Etiwanda, CA05.2017
Skills
- Spanish (Fluent)
- English (Fluent)
- Microsoft Software
- Google suites
- Outlook
- CPR and First Aid certified
- Behavior Technician trained
- Customer service
- Time management
- Microsoft Excel
- Data Gathering
- Data Analysis
- Insurance verification
- Safety Monitoring
Timeline
Supplemental Coordinator
Arrowhead Evaluation Services
10.2023 - Current
Patient Service Representative
Radnet- Breast Care and Imaging Center of Grove
09.2022 - 09.2023
Behavior Interventionist
Intercare Therapy
06.2022 - 09.2022
COVID-19 Data intake Specialist
Staffing Solutions Of Hawaii| Capture Diagnostics
12.2021 - 03.2022
Sales Associate/Supervisor
Perry Ellis
10.2019 - 06.2021
Sales Associate/Cashier
Marshalls
12.2017 - 10.2019
Highgate Senior Living
03.2016 - 04.2016
Student Intern
Arrowhead Orthopaedics
Bachelor of Science Health Science - Public Health Education
California State University San Bernardino
High school Diploma -
Etiwanda High School